End User Computing Sr. Associate
full-time•Hyderabad
About this role
Roles and Responsibilities:
- End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands.
- Addressing user tickets regarding hardware, software, and networking
- Walking customers through installing applications and computer peripherals
- Asking targeted questions to diagnose problems
Requirements:
- 1-3 years of experience in Desktop and Laptop support.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Other facts
Tech stack
End User Support,Desktop Support,Windows Operating System,Local Installation,Network Installation,TCP/IP,DHCP,Device Manager,Registry Editor,User Manager,Admin Commands,Remote Troubleshooting,Technical Documentation,Customer Support,Problem Diagnosis,Application Installation
About NTT DATA North America
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Team size: 10,001+ employees
Website: http://www.nttdata.com
LinkedIn: Visit
Industry: IT Services and IT Consulting
What you'll do
- The role involves providing end user support for hardware, software, and networking issues. Responsibilities include addressing user tickets, guiding users through installations, and conducting remote troubleshooting.
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Frequently Asked Questions
What does a End User Computing Sr. Associate do at NTT DATA North America?
As a End User Computing Sr. Associate at NTT DATA North America, you will: the role involves providing end user support for hardware, software, and networking issues. Responsibilities include addressing user tickets, guiding users through installations, and conducting remote troubleshooting..
Why join NTT DATA North America as a End User Computing Sr. Associate?
NTT DATA North America is a leading IT Services and IT Consulting company.
Is the End User Computing Sr. Associate position at NTT DATA North America remote?
The End User Computing Sr. Associate position at NTT DATA North America is based in Hyderabad, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the End User Computing Sr. Associate position at NTT DATA North America?
You can apply for the End User Computing Sr. Associate position at NTT DATA North America directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about NTT DATA North America on their website.