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Onsite Support Engineer
OTHER•Lübeck
About this role
Overview
Onsite Support Engineer – Lübeck (with on-call support in Hamburg)German C1/C2 • English B2
We are looking for an experienced Onsite Support Engineer to join our team in Lübeck. You will work directly on the customer site (factory environment) and occasionally support offices in Hamburg through on-call coverage. The role combines hands-on technical work, user support, and close collaboration with internal teams.
Responsibilities
- End-user supportYou provide technical help on site, solving hardware, software and connectivity issues. You support VIP users, assist during urgent situations, and help new employees get up to speed during technical onboarding. You also follow internal procedures when cybersecurity incidents appear.
- Workstation & device managementYou take care of imaging, configuration and preventive maintenance. You manage licences, user profiles and permissions, and ensure that all IT assets are healthy, secure and up to date.
- Meeting rooms & collaboration toolsYou maintain meeting room equipment, including A/V systems, connectivity and conferencing tools. You provide live support during important meetings and resolve issues with tools such as Teams, Zoom and Google Meet.
- Inventory & asset managementYou keep track of stock, deliveries, returns and warranties. You log all activities in JIRA and coordinate repairs or replacements with suppliers.
- Documentation & knowledge sharingYou document technical procedures, solutions and updates. You share best practices with the Service Desk and other support teams to ensure smooth operations.
Qualifications
Strong experience in IT support or onsite support
Excellent German skills (C1/C2) and solid English (B2)
- German Driving Licence
Confidence in solving hardware, software and network issues
Hands-on mindset, reliability and customer orientation
Ability to work independently and manage multiple tasks
Readiness to support on-call requirements in Hamburg
If you enjoy hands-on support, a mix of factory and office environments, and direct interaction with users, this role will suit you well.
What you'll do
- The Onsite Support Engineer provides technical help on-site, solving hardware, software, and connectivity issues while supporting VIP users and assisting with technical onboarding. Additionally, they manage IT assets, maintain meeting room equipment, and document technical procedures.
About NSC Global
Global business doesn’t have to be complicated.
We make it simple, with thousands of expert people, delivering to more than 180 countries.
We’re not afraid to make difficult decisions. We think creatively. We act quickly. And we do what it takes to transform your business – through IT process out-tasking, to infrastructure management, technology services and more.
We’ll carry as much or as little of the responsibility as you like. We know business isn’t linear. We expect to flex up, and down, with you.
We focus on building long term relationships with world-class clients. So when the pressure is on, we can provide a top-class service around the clock, around the world.
If you’ve got a challenge you’d like to discuss with us, we can’t wait to hear from you.
Drop us a line at [email protected] or call +44 (0) 20 7808 6300
Ready to join NSC Global?
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Frequently Asked Questions
What does a Onsite Support Engineer do at NSC Global?
As a Onsite Support Engineer at NSC Global, you will: the Onsite Support Engineer provides technical help on-site, solving hardware, software, and connectivity issues while supporting VIP users and assisting with technical onboarding. Additionally, they manage IT assets, maintain meeting room equipment, and document technical procedures..
Is the Onsite Support Engineer position at NSC Global remote?
The Onsite Support Engineer position at NSC Global is based in Lübeck, Schleswig-Holstein, Germany. Contact the company through Clera for specific work arrangement details.
How do I apply for the Onsite Support Engineer position at NSC Global?
You can apply for the Onsite Support Engineer position at NSC Globaldirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.