Job Description Summary

This is a key role in the Business Excellence team within IMO to drive business excellence initiatives within IMO Organization with best-in-class benchmarks, frameworks, and method-ologies. In particular, this role will help in executing the key business health strategic levers (e.g. NOCC build-up, AI/Technology, Process Excellence, Location Strategy, Strategic Work-force Planning, Organization Health, etc.). This role will functionally report to Executive Director, Business Excellence and NOCC Head (based in HYD NOCC) and would be part of a team of 5-7 associates (in MEX and HYD NOCCs) working on various business excellence and AI / process excellence initiatives.

 

Job Description

Major Responsibilities:

• Work with IMO LT to identify and execute on the different functions and teams to be included in the transformation to drive exceptional effectiveness and efficiency for the US organization.

• Strike the right balance between short-term improvement and long-term value. Enable and establish business excellence in work delivery through NOCCs. Provide proactive delivery support in defining the strategy for work delivered from NOCCs

• Lead with our culture and our values of being Inspired, Unbossed, Curious, and Integrity. Project manage IMO cross-functional monitoring and reporting on key US LT programs – Process Excellence, AI adoption, Location Strategy, Workforce Planning, and Org. Health

• Challenge peers, teams, senior management, and partners to deliver greater impact. Support in implementation planning, forecasting, budgeting, resourcing, communication, governance, and change tracking for Business Excellence activities

• Ensure strategic and operational discipline in planning and execution. Responsibilities will include, but are not limited to. Support the planning, coordination, and tracking of projects under IMO strategic programs; manage workplans, timelines, dependencies, and risk logs.

• Maintain project documentation, trackers, dashboards, and reports to enable leadership visibility and timely decision-making. Work closely with cross-functional teams) to ensure project alignment and efficient execution.

• Drive adherence to established IMO PMO methodologies and best practices; contribute to continuous improvement of delivery frameworks. Ensure execution and implementation is seamless as per the timelines and expectations of IMO Leaders

• Establish, monitor and report KPIs/metrics and continuously strive for improvements. Support leaders in preparing for periodic reporting and governance meetings to review progress of Business Excellence initiatives (immediate focus on AI and Process Excellence initiatives) and report out progress to IMO LT.

Minimum Requirements: 

Educational Background: Minimum: University degree

Desirable: MBA or equivalent professional qualification.

• At least 5-7 years of professional experience

• Managing without direct authority and managing in a matrix. Excellent interpersonal and relationship management skills

• Strong cross-functional collaboration skills

• Demonstrated problem-solving skills and comfort with complexity. Demonstrated ability to manage multiple priorities

• Prior experience in top tier management consulting firms and process excellence work highly preferred

• Prior experience applying technology / AI to solve business problems highly preferred

Key Performance Indicators:

• Successful execution and implementation of Business Excellence initiatives within IMO

• Accurate monitoring and reporting out of key Business Excellence priorities of strategic importance to IMO LT – Process Excellence, AI adoption, Location Strategy, Strategic Workforce Planning, and Org. Health

• Identification of efficiencies and processes across functions and execute / deliver on the roadmap plan

• Accelerate AI readiness, adoption, and effectiveness within NOCCs

• Customer / functional feedback on effectiveness of monitoring and tracking.

 

Skills Desired

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media

 

Skills Desired

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Waterfall Model