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Customer Success Engineer
full-timeCairo

Summary

Location

Cairo

Type

full-time

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About this role

Job Summary:

As Drilling Solution Engineer within NOV’s you will be responsible for providing technical support and expertise in drilling operations. You will work closely with clients, drilling engineers, and other team members to ensure the successful execution of drilling projects. Your role will involve analyzing and optimizing drilling solutions to maximize operational efficiency and safety.

You will be responsible also to focus on complex drilling projects and technical leadership. You will be responsible for providing advanced technical support and contributing to the development of innovative drilling solutions.

DUTIES & RESPONSIBILITIES:

 

  • Collaborate with clients to understand their drilling objectives and develop appropriate drilling solutions. 
  • Conduct engineering analysis to optimize drilling parameters, such as weight on bit, drilling fluid properties, and drill string configurations. 
  • Monitor drilling operations in real-time and provide technical support to drilling teams on the rig. 
  • Perform post-well analysis to evaluate drilling performance and identify areas for improvement. 
  • Develop and maintain technical documentation, including drilling reports, procedures, and best practices. 
  • Collaborate closely with clients, drilling supervisors, and multidisciplinary teams to assess drilling objectives, provide technical expertise, and develop comprehensive drilling plans and strategies. 
  • Utilize advanced drilling software applications and data analytics to optimize drilling parameters, minimize risk, and maximize operational efficiency. 
  • Monitor real-time drilling operations, analyzing data and performance indicators to identify opportunities for improvement and make necessary adjustments to enhance drilling performance.  
  • Stay abreast of industry trends, emerging technologies, and regulatory developments in drilling operations, incorporating relevant advancements into project planning and execution. 
  • Prepare and deliver high-quality technical reports, presentations, and documentation to clients, management, and industry conferences, showcasing innovative drilling solutions and successful project outcomes. 
  • RTOC Drilling Support, RTOC reporting, KPI Reporting. 

 

SKILLS & EXPERIENCE REQUIRED:

 

Strategic

  • Able to understand, evaluate and apply technical information and functional skills (Functional & technical)
  • Capable of keeping abreast of an evolving portfolio of products, services, and systems (Technical learning)
  • Has solutions and suggestions that are effective in addressing the problem at hand (Problem Solving)

Operating

  • Able to apportion time effectively to complete tasks (Time management)
  • Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing)

Energy and Drive

  • Will be energized by challenges and drawn towards opportunities (Action oriented)
  • Ability to cooperate in a team to achieve teamwork necessities (Peer relationships)
  • Ability to work under pressure with no incident/accident but with 100% positive result (Time management)

Personal and Interpersonal

  • Imbued with a strong sense of customer focus (internal/external) (Customer focus)
  • A candid team player who collaborates with peers to solve problems (Peer relationships)

Will hear people out and absorb the speaker's message before responding or acting (Listening)

Qualifications/Experience/Skills, training, or special knowledge: 

  • Bachelor’s degree in petroleum engineering, Mechanical Engineering, or a related field. 
  • Strong knowledge of drilling fundamentals, including drilling techniques, drilling fluids, wellbore stability, and drilling equipment.
  • 2+ years of experience in Drilling or a related role in the oil and gas industry.
  • Experience with drilling optimization, including the selection of drilling parameters and drilling fluid properties. 
  • Familiarity with drilling software applications for hydraulics analysis and torque and drag modelling (Preferred).
  • Proficiency in utilizing and customizing advanced drilling software applications, such as real-time monitoring systems, drilling optimization algorithms, and data analytics platforms (Preferred).

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Other facts

Tech stack
Drilling Operations,Technical Support,Engineering Analysis,Drilling Optimization,Data Analytics,Technical Documentation,Problem Solving,Time Management,Customer Focus,Team Collaboration,Listening,Drilling Software,Wellbore Stability,Drilling Techniques,Drilling Fluids,KPI Reporting

About NOV Inc.

NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Oil and Gas

What you'll do

  • The Customer Success Engineer will provide technical support and expertise in drilling operations, collaborating with clients and drilling teams to optimize drilling solutions. Responsibilities include conducting engineering analysis, monitoring operations, and developing technical documentation.

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Frequently Asked Questions

What does a Customer Success Engineer do at NOV Inc.?

As a Customer Success Engineer at NOV Inc., you will: the Customer Success Engineer will provide technical support and expertise in drilling operations, collaborating with clients and drilling teams to optimize drilling solutions. Responsibilities include conducting engineering analysis, monitoring operations, and developing technical documentation..

Why join NOV Inc. as a Customer Success Engineer?

NOV Inc. is a leading Oil and Gas company.

Is the Customer Success Engineer position at NOV Inc. remote?

The Customer Success Engineer position at NOV Inc. is based in Cairo, Cairo, Egypt. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Success Engineer position at NOV Inc.?

You can apply for the Customer Success Engineer position at NOV Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about NOV Inc. on their website.