Role: Income Officer (AKA Former Tenant Arrears Officer)

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid – a mixture of office and home working is to be expected, with an average of 2 days per week in the office

Salary: Grade E – starting salary is £28,598 (level one), raising to £31,022 (level four) per annum

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for a talented individual to join our Rents team as a Former Tenant Arrears Officer - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

About the Role

This is an exciting opportunity for someone to join the Rents team within Housing Services to provide an effective and customer focused former tenant debt collection service which includes the maximisation of financial income to Nottingham City Council Housing Services, ensuring the effective recovery of outstanding former tenant & leaseholder arrears and debts.

As a Income Officer (Former Tenant Arrears Officer), you will assist the Leasehold and Rechargeable Repairs Manager in monitoring the former debt performance management, including the writing of management information reports and providing detailed statistical analysis as well as compiling local performance indicators on former debt collection. You will play a key role in projects designed to reduce debts and meet targets in all areas of former debt owed and have full case management of individual former debt accounts. We will look to you to act as a point of reference and provide advice, support and expertise to colleagues relating to former debt and arrears matters for the Company.

About You

The ideal candidate will have:

1. Experience in rent collection and pursuing rent arrears including a working knowledge of legal procedures related to end of tenancy notices, rent arrears and other debt recovery.
2. Knowledge of the UK benefit system, including Universal Credit and Housing Benefit
3. Good interpersonal skills and a proven ability to communicate effectively at all levels
4. Highly customer focussed and able to demonstrate problem solving skills
5. Ability to make accurate and timely decisions, often in pressurised situations and to always act tactfully and with sensitivity and courtesy
6. Ability to develop and present written or verbal information in a clear and concise manner

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Closing Date: 3rd February 2026 (midnight) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview Date: TBC

If you have any queries about the role or the recruitment process, please contact us via email here.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. 

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service)  + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
   
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.    

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.