Organisation: Leicestershire County Council

Work Location: Shelthorpe Family Hubs Woodthorpe Rd, Loughborough LE12 2NF|/ Mountfields Lodge Family  Hub Squirrel Way, Loughborough LE12 3GE

Worker Category: Field Based Worker 

Salary: £25,995 - £26,409 per annum (pro rata for part time)

Working Hours: 1 x 35 hours Shelthorpe Family Hubs  and  1x 10 hours Mountfields Lodge Family Hub

Contract Type: Permanent

Closing Date: 11th February 2026

Interview Date(s): W/c 23rd February 2026 TBC 

About the Role

Best Start Family Hubs bring together services that support children, young people, and families across Leicestershire. We are looking for Two proactive, friendly, and organised Centre Support Assistants to help ensure our Family Hubs are welcoming, well‑run, and responsive to the needs of our communities.

Key Responsibilities

• Provide a welcoming reception service to children, parents, carers, and professionals visiting the Family Hub.
• Support the smooth running of the centre, including opening/closing procedures, maintaining resources, and ensuring spaces are clean, safe, and ready for use. Ensuring displays are current, attractive and reflect our commitment to EDI. 
• Handle general administrative tasks such as managing enquiries, booking appointments, maintaining records, and supporting data collection.
• Assist practitioners with setting up groups, activities, and events for families.
• Work collaboratively with colleagues across Early Help, Health, and partner agencies.
• Contribute to the overall safeguarding culture of the service by following procedures and reporting concerns appropriately.
• Promote services available through Best Start Family Hubs and signpost families to relevant support.

As a Centre Support Assistant, you will be a key first point of contact for families visiting the Hub. You’ll help create a warm, inclusive environment and provide essential administrative and practical support to the team delivering early help, health, and family services.

This is a varied, hands-on role where no two days are the same.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must:

• Administration experience, including: Reception duties, message taking and relaying, maintaining record systems, producing electronic reports and correspondence, and data entry using spreadsheets. 
• Knowledge of health and safety procedures, confidentiality requirements, and effective use of social media for communication. 
• Numeracy skills sufficient to collate statistical information and literacy skills to produce high‑quality written materials suitable for different audiences. 
• Clear communication skills, including a professional telephone manner and the ability to engage confidently engage with parents, young people, and children. 
• Ability to work well in a multi‑disciplinary team and with a range of professionals. 
• Competence in Microsoft Office applications, including Word, Access, Excel, and Outlook. 
• Ability to produce accurate work to deadlines and manage competing priorities. 

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

jane l Read - Team and Partnership Manager (Localities)

To contact me by email, please click - here

Phone - 01163056371

Or 

Rachael Underwood Interim Service Manager – Targeted Family Help (East)/ Family Hubs

To contact me by email, please click  here

Phone 01163050647 

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.

About Leicestershire County Council

Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us