About this role
Le rôle de l’Officier Redevabilité est de mettre en œuvre les systèmes qui promeuvent la redevabilité de NRC auprès des différentes parties prenantes, en particulier les bénéficiaires et les communautés dans lesquelles NRC œuvre. L’Officier redevabilité a le rôle d’assurer l’implémentation sur terrain du mécanisme de gestion des plaintes et des feedbacks (Complaints and Feedback Mecanism – CFM) avec l’appuis technique de la Coordination Redevabilité du bureau national. Il ou elle fera le rapportage sur la performance du CFM dans ses Zones d’interventions, il/elle participera à la diffusion des différents outils et la sensibilisation des staffs et de la communauté afin de qu’ils s’approprient le CFM.
At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.
Other facts
About Norwegian Refugee Council
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to [email protected].
What you'll do
- The Accountability Officer is responsible for implementing systems that promote accountability to stakeholders, particularly beneficiaries and communities. They will manage the complaints and feedback mechanism and report on its performance in their intervention zones.
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