At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Operations Coordinator - SCL reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Supervises, prioritizes and adjusts work assignments to ensure timely and accurate completion of all activities for the supply chain logistics teams in assigned areas.
• Acts as a liaison on behalf of the level one manager.
• Participates in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Utilizes productivity reports to measure department performance in comparison to KPIs.
• Provides mentoring and coaching to supply chain logistics team.
• Resolves complex or critical situations involving technology, customers, staff, and other supply chain management personnel: consults with manager for guidance as needed.
• Monitors daily activity to ensure compliance with policies and procedures.
• Assists level one manager with special projects as required.
• Works with management to develop and document standard work methodologies for Supply Chain Logistics, trains staff and ensures accountability to standard work.
• Facilitates the onboarding of new staff and manages the department orientation and training.
• Creates and conducts competency assessments for new department employees.
• Ensures support of MDI and daily huddles.
• Acts as a quality assurance auditor for the Supply Chain Logistics team.
• Represents the Supply Chain Department and participates in special meeting as directed.
• Maintains local data integrity in Peoplesoft and CIMS.
• Maintains the ability to respond quickly under pressure when problems arise.
• May act as a resource and point of contact in the absence of the Manager of Supply Chain Logistics.
• Completes other duties as assigned.

AA/EOE.

Required:

• Excellent critical thinking abilities.
• Process improvement skills.

Preferred:

• 5 years of work experience as a supervisor in a hospital or healthcare environment.
• Comprehensive knowledge of healthcare processes and healthcare supply chain management.
• Bachelor's degree in related field.
• Lean/Six Sigma Green Belt.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.