About this role
Position Summary
Access Service Representative is responsible for providing exemplary customer service to all our patients following Northwell’s Culture of C.A.R.E model.
Responsible for registering patients, completion of all documents and articulating information related to registrations in a manner that patients, guarantors and family members understand, ensuring clear explanation of their financial responsibilities.
Collaborates with other team members to ensure timely turnaround for the patient.
RESPONSIBILITIES
- Patient Registration
- Greets patients and/or visitors to the facility in a courteous manner
- Conducts interviews to obtain relevant demographic and insurance data; obtains appropriate signatures on medical, legal and financial forms
- Provides copies and interpretation of Hospital policies and regulations to patients including, but not limited to visiting hours, patient rights, services etc.
- Enters patient information into hospital registration system(s) and verifies accuracy of information. Re-verifies demographics and insurance of recurring patients
- Meets established quality standards and adheres to department key performance indicators
- Obtains and/ or verifies authorization and referral requirements as applicable
- Adheres to all regulatory agency guidelines (i.e HIPAA) and safeguards patient information at all times
- Patient Education
- Educates patients on out-of-pocket responsibilities
- Collects balances, enters payment into collection system and closes batch end of day
- Refers patients to Financial Counseling when applicable
- Scheduling
- Schedules and/or contacts patients for admission, outpatient procedures, tests as applicable
- Arranges for transport or escorts patient to room or clinical department as applicable
- Clerical Functions
- Maintains logs and completes various forms related to internal procedures (i.e birth/ death certificates)
- Answers phone calls in a prompt and polite manner
- Follow department procedures for patient throughput as applicable and other duties as assigned.
ADA Essential Functions
Experience and Qualifications
Requirements
- A High School Degree or GED
- Ability to effectively interact with patients, clinical team members, and other team members
- Minimum 1 year experience working in any high-volume/high-intensity service industry (e.g., hospital, medical office, hospitality, restaurant, education or retail environment)
- Excellent verbal, written, and interpersonal communication skills
- Proficiency in Microsoft Office and superior keyboarding skills (approximately 55 wpm); ability to learn and navigate multiple computer systems/ applications
- Detail-oriented and a team player
- Flexible/adaptable nature to work in a continuously evolving environment
- Attendance of mandatory training upon hire and successful passing of cumulative assessment
Preferred Qualifications
- Bilingual language skills preferred based on site location
- Previous healthcare experience
- Associate’s Degree or above
Other facts
About Northwell
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.
We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better.
We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.
For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.
Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.
What you'll do
- The Patient Access Services Representative is responsible for registering patients, ensuring accurate completion of documents, and providing clear information regarding financial responsibilities. They also collaborate with team members to ensure timely patient service and educate patients on their out-of-pocket costs.
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