We are seeking a dedicated and detail-oriented Owner Relations/Admin Assistant to handle owner relations at Revelstoke Mountain Resort. The ideal candidate will possess strong organizational skills and a commitment to providing exceptional customer service. This role requires effective communication, attention to detail, ability to remain composed and the ability to manage multiple tasks efficiently.

Job Duties

• Manage property operations, including Owner relations, maintenance requests.
• Oversee the upcoming renovation of owner units and liaise with owners, hotel and head office.
• Communication with owners of Monashee Estates and Mackenzie Landing.
• Maintain accurate records of property maintenance activities.
• Coordinate with vendors for property repairs and maintenance while ensuring quality service delivery.
• Conduct regular property inspections to ensure compliance with safety standards and address any issues promptly.
• Respond to Owner inquiries and concerns in a timely manner, demonstrating excellent customer service skills.
• Utilize office management skills to maintain organized files and documentation related to property management activities.
• Implement effective phone etiquette when communicating with owners, guests, vendors, and team members.
• Administrative and accounting duties.

Requirements

• Proven experience in a Hotel and/or Residential building or similar role in office or customer service settings.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using phone systems for effective communication.
• Experience with proofreading documents for accuracy and clarity.
• Familiarity with file management systems to maintain organized records.
• Excellent customer service skills with a focus on tenant satisfaction.
• Ability to work independently as well as collaboratively within a team environment.
• Knowledge of Opera - PMS is a plus.

If you are passionate about customer satisfaction, eager to learn and grow, and possess the necessary skills to excel in this role, we encourage you to apply.

About the Sutton Place Hotel

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. 

The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town.  If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!

Benefits:

• Staff Accommodation available on a first come first serve basis (limited space, so apply today).
• Employee Pass to Revelstoke Mountain Resort
• Bike to work incentive.
• Reciprocal deals on lift tickets at other local mountains.
• Third Party partnership discounts for all employees.
• Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
• Matching RRSP program (after 1 year of full-time service)

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE