The Housekeeping Manager will be responsible for the supervision and control of cleaning and servicing for all bedrooms, public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. The effective management of our housekeeping team will be paramount to the success of this position. Leadership, problem-solving, and decisiveness are critical for success in this role.

JOB DUTIES

• Ensure that all bedrooms and public rooms are serviced and cleaned daily.
• Ensure that VIP rooms receive the designated extras.
• Ensure an adequate supply of clean linen in a good state of repair.
• Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is completed.
• Liaise with General Manager and notify them of areas in need of attention pertaining to decor.
• Ensure that team members are coached and trained to perform their duties effectively.
• Ensure that attendance registers are completed daily and in accordance with statutory regulations.
• Ensure that salary variations and administrative returns are completed correctly and submitted in a timely fashion.
• Draw up duty rosters and ensure that staffing levels are correct, to agreed standards, and are not exceeded without permission.
• Ensure that adequate supplies of cleaning materials are available.
• Clean an assigned number of rooms per day keeping within departmental standards (seasonal).
• Ensure that regular fire and evacuation drills are held.
• Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with assistant housekeepers.
• Prepare and submit, in the required format, all information necessary for budgeting purposes.

REQUIREMENTS

• University degree or College Diploma in an appropriate field preferred
• High School Diploma, G.E.D. or equivalent experience required
• Minimum 5 years of housekeeping related work experience required
• Minimum 2 years in a supervisory role required
• Good problem solving skills and ability to develop conceptual alternatives
• Knowledge of applicable federal and provincial laws and regulations regarding health standards for hotel facilities
• Able to effectively communicate both verbally and in writing
• Effective communication skills with individuals at all levels of both inside ad outside the organization
• Basic mathematical skills required
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Proven Supervisory skills
• Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required
• Ability to follow through and complete overlapping projects
• High degree of resourcefulness, flexibility, and adaptability
• High level of sound and independent judgment, reasoning, and discretion
• Strong morals and ethics, along with a commitment to team privacy

WORKING CONDITIONS

• May be exposed to waste, infectious waste, diseases, conditions, etc. that are consistent with hotel housekeeping
• Manual dexterity required to use desktop computer and peripherals
• Manual dexterity required to use various cleaning apparatus and supplies.
• Regular physical activity including walking, standing, sitting, lifting and kneeling.
• Overtime as required
• Must be able to lift, push, pull, and move a minimum of 30 pounds

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE