Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The successful candidate will lead the Guest Services teams – responsibilities will include (but are not limited to):

• Training, motivating, and coaching team members to provide exceptional service to our guests.
• Reports to the Assistant Front Office Manager and collaborates with all other department leaders.
• Ensuring that Health, Wellness & Safety standards are met and are completely familiar with hotel emergency procedures.
• Review daily and future arrivals and all information pertaining guest requests, payment, and group activities. Take necessary action or corrections as well as communicating information to all departments involved. Ensure VIP and known repeat guests receive special attention and recognition.
• Assist the Front Office leadership team with reporting and administration.
• Ensure adequate office supplies.
• Respond to and create solutions to any guest issues that may arise.

Requirements

This is an excellent opportunity for a positive, professional, innovative, results-oriented individual with outstanding communication skills and proven "hands-on" management style. Candidate must have:

• Minimum one year Guest Services leadership experience, in a similar 4+ star hotel/ resort environment.
• Strong knowledge of all facets of Front Office operations, with a commitment to service excellence, and the ability to develop effective training programs.
• Exceptional interpersonal skills, with clearly demonstrated leadership and motivational abilities.
• The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills.
• Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines.
• Working knowledge of MS Word, Excel, Hotel PMS systems.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS 

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/. 

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management.  All hiring decisions are made by people.  We do not use AI to screen, assess or select applicants for this posting.  Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.  Accommodations are available at any stage of the recruitment process upon request.  If you need support, please email [email protected]. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.  All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.