About this role
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities.
The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.
Guest Service Agent
This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role.
Job Duties
- Greet and communicate with guests in a professional manner.
- Register arriving guests and assign rooms.
- Making and modifying reservations.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
- Present statements of charges to departing guests and receive payment.
- High level of proficiency Opera/Opera Cloud
- Take over from the personnel on previous shifts, checking and accepting float and takings.
- Work closely and professionally with all hotel departments.
- Ensure public spaces are maintained and well presented.
- Perform all other duties as assigned or needed.
Requirements
- High School Diploma, G.E.D. or equivalent
- Experience in customer service
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, and objection handling skills
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with other departments, key business partners, and guests.
- Able to effectively communicate both verbally and in writing.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- Rewards & Recognition
- Discounted Hotel Stays for Team Members and Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Tuition Credit Program
- Milestone Rewards
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**Applications will not be accepted via email or in person.
We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.
ABSOLUTELY NO PHONE CALLS PLEASE
Other facts
About Northland Properties
Incorporated in 1963, Northland Properties Corporation has become recognized as one of the most trusted names in construction, entertainment, and hospitality across Canada, the US, the UK, and Ireland.
100% Canadian-owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well-known family of brands, which include Chop Steakhouse & Bar, Denny’s Canada, Grouse Mountain Resort, Moxies, Revelstoke Mountain Resort, Sandman Hotel Group, and The Sutton Place Hotels.
What you'll do
- The Guest Service Agent is responsible for delivering a positive first impression to guests, greeting them professionally, registering arrivals, and managing reservations. They also handle guest inquiries and complaints while ensuring public spaces are well maintained.
Ready to join Northland Properties?
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