Primary Focus:

The Food Service Supervisor is responsible for running the restaurant in the absence of exempt management personnel while upholding Denny’s service and quality standards.

Scope:

The Food Service Supervisor reports to the General Manager, assists with the supervision of approximately 15 – 20 crew members, and has a strong commitment to guest satisfaction and Denny’s Core Values when interacting with others.

Duties and Accountabilities:

• Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
• Coordinates and directs restaurant activities during the shift based on guest traffic flow
• Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
• Completes shift walkthroughs, including temperature checklist, and takes corrective actions when needed
• Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager

Qualifications:

• High school diploma or GED certificate
  Must have Management Food Safety Certification
• Completion of all e-learning job code modules
• Consistently display the Guiding Principles on a day basis
• Strong communication skills and the ability to communicate effectively with all levels within the restaurant both orally and in writing in the English language
• Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
• Must be able to observe staff and all aspects of restaurant operations
• Must be able to stand and walk throughout a 4 to 8 hour shift

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.