POSITION TITLE: Stabilization Manager

REPORTS TO: Senior Director of Community Resilience and Engagement

FLSA: Non Exempt

STARTING SALARY: $20.00-$23.00

Job Summary

The Stabilization Manager provides supervision and support to Stabilization Specialists across the agency’s 8 County Service Area. This position ensures the consistent and compliant delivery of emergency and stabilization services, monitors program effectiveness, provides training and technical assistance, and fosters partnerships with internal teams and external community resources. The Manager upholds the mission of the agency by ensuring services are responsive, accessible, and aligned with the Community Services Block Grant (CSBG) work plan and strategic goals.

Specific Responsibilities

1. Supervise Stabilization Specialists by providing regular coaching, performance evaluations, and guidance to ensure high-quality service delivery and adherence to agency standards.
2. Monitor program compliance with federal, state, and local grant requirements, including CSBG, LIHEAP, EFSP, and discretionary/local funding guidelines.
3. Review and analyze EmpowOR data entries for accuracy, timeliness, and completeness; provide feedback and corrective action as needed.
4. Provide onboarding and ongoing training to staff regarding agency policies, client service procedures, data entry, confidentiality, customer service, and community resource navigation.
5. Coordinate the delivery of services to ensure equitable access for low-income individuals and families across counties, avoiding duplication and service gaps.
6. Assist in the development and dissemination of outreach materials, community resource guides, and communication tools to enhance service awareness.
7. Oversee customer satisfaction survey processes; compile findings and make recommendations for service improvement.
8. Assist with the community needs assessment process
9. Work with fiscal staff to ensure proper documentation, eligibility verification, and fund distribution related to emergency services and special programs.
10. Represent the agency in community meetings and build partnerships with local organizations to expand available resources and referral options.
11. Assist with grant reporting, audits, and special projects as directed by the Vice Presidents
12. Provide coverage or direct service support in high-demand areas or during staff absences, as needed.
13. Perform other related duties as assigned to support the mission and success of the stabilization and emergency assistance programs.

Qualifications

Minimum Qualifications

• Associate degree in Social Work, Human Services, Public Administration, or a related field.
• Minimum of three (3) years of experience in case management, community services, or emergency assistance programs.
• At least one (1) year of supervisory or lead worker experience in a human services or nonprofit setting.
• Proficiency with data entry and client database systems (e.g., EmpowOR or similar).
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain confidentiality and exhibit professionalism when working with vulnerable populations.
• Valid driver’s license and reliable transportation for frequent travel across service area.

Preferred Experience

• Bachelor’s degree in Social Work, Public Administration, or a related field.
• Experience with federally funded programs such as CSBG, LIHEAP, or EFSP.
• Prior experience conducting community outreach or inter-agency coordination.
• Knowledge of poverty alleviation strategies, trauma-informed care, and local human services networks.
• Familiarity with nonprofit compliance and reporting practices.

*NKCAC is an equal opportunity/affirmative action employer. We strongly encourage people of Color, people with disabilities, women, bilingual people, and former or current recipients of public assistance to apply for available positions.

NKCAC IS A DRUG-FREE WORKPLACE