About this role
Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.
SUMMARY
The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.
- Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
- Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
- Assists in writing of the schedule weekly for front-end associates and maintains proper staffing.
- Makes certain that associates are properly informed and trained about all promotions and fundraisers.
- Ensures that merchandise returns are fulfilled throughout the day
- Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
- Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
- Finish and retain reports/ logs needed for store audit and state inspection
- Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
- Maintains supplies for front-end, places orders when needed and keeps inventory
- Performs special store level tasks/projects as assigned by the store manager
MINIMUM QUALIFICATIONS
Must be 18 years of age
EDUCATION AND EXPERIENCE
- Ability to read, write, and perform basic math functions
- Possess basic computer skills
- Possess strong communication skills
PHYSICAL REQUIREMENTS
EQUIPMENT USED
Operation of the following
- Cash register
- Telephone system
- Scanner
- Scale
- Ladder (must be at least 18 years of age)
Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
Other facts
About Northeast Grocery
The heart of any community is its people. For more than 85 years, our commitment to our customers and the communities we serve has remained steadfast, going far beyond offering great food, selection and low prices. We’re also proud to lend our support to many charitable organizations and events that make a real difference in the community, and it’s why we say, “We’re not just in your neighborhood, we’re your neighbor.”
We donate funds, in-kind and promotional support to national, regional, and grassroots causes, from Feeding America and Disabled American Veterans to local fairs and festivals, collegiate and youth sports teams, and free ticket printing and free cups and napkins for fundraisers.
We see strength in diversity, and we celebrate the multiformity that makes our community stronger. We lend our support to cultural happenings, urban community programs, and events that promote the exchange of cultures that brings us closer together.
The Golub Family, Price Chopper/Market 32 and Price Chopper’s Golub Foundation have all been recognized for their service to the community, including national, regional and local awards for fundraising, philanthropy and excellence in giving.
What you'll do
- The Assistant Customer Service Manager is responsible for providing excellent customer service and assisting the Customer Service Manager in various tasks. This includes training associates, managing store shrink, and ensuring compliance with safety and operational policies.
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