About this role
Pay Range: $19.75- $31.50
Starting at $22/hr
SUMMARY
Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
- Deliver fast, friendly, and efficient customer service at all times.
- Ensure associates greet customers, smile, and request AdvantEdge Cards.
- Maintain awareness of shrink and implement controls.
- Keep workstations neat and organized per 5S standards.
- Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
- Provide a safe environment for customers and associates.
- Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
- Enforce company policies, dress code, and system procedures (FDS, X-CPS).
- Monitor cash and asset controls.
- Track training progress: buddy training, CBT scores, evaluations, coaching.
- Correct pricing errors promptly.
- Manage supply orders and inventory controls.
- Meet or exceed financial goals for Front End, Office, and Bottle departments.
- Ensure associates meet efficiency standards and adhere to mission statements.
- Communicate and implement company programs.
- Act as first-level support for Customer Service issues.
- Develop Front End and Office Supervisors for job knowledge and bench strength.
- Perform other duties as assigned and comply with all company policies.
MINIMUM QUALIFICATIONS
Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.
EDUCATION AND EXPERIENCE
High School Degree or equivalent.
3+ years of related experience.
PHYSICAL REQUIREMENTS
EQUIPMENT USED
Computer applications
Mainframe
Registers
Banking equipment
Floor Machine
Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
Other facts
About Northeast Grocery
The heart of any community is its people. For more than 85 years, our commitment to our customers and the communities we serve has remained steadfast, going far beyond offering great food, selection and low prices. We’re also proud to lend our support to many charitable organizations and events that make a real difference in the community, and it’s why we say, “We’re not just in your neighborhood, we’re your neighbor.”
We donate funds, in-kind and promotional support to national, regional, and grassroots causes, from Feeding America and Disabled American Veterans to local fairs and festivals, collegiate and youth sports teams, and free ticket printing and free cups and napkins for fundraisers.
We see strength in diversity, and we celebrate the multiformity that makes our community stronger. We lend our support to cultural happenings, urban community programs, and events that promote the exchange of cultures that brings us closer together.
The Golub Family, Price Chopper/Market 32 and Price Chopper’s Golub Foundation have all been recognized for their service to the community, including national, regional and local awards for fundraising, philanthropy and excellence in giving.
What you'll do
- The Customer Service Manager ensures fast, friendly, and efficient customer service while overseeing the Front End operations of the store. Responsibilities include managing staff, maintaining cleanliness, enforcing policies, and meeting financial goals.
Ready to join Northeast Grocery?
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