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Assistant Customer Service Manager
full-timeMorrisville$0k - $0k

Summary

Location

Morrisville

Salary

$0k - $0k

Type

full-time

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About this role

Pay Range: $15.75- $25.00

Starting at $18/hr

SUMMARY

Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. Responsible for ensuring that the highest level of customer service and courtesy is provided at all times.  Consistently work within company 5S efficiency standards. Ensure each associate asks each customer for an AdvantEdge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure each associate is aware of shrink-related items and how to control. Responsible for training and supervising all cashiers, bottle associates and service clerks.  Schedule associates and performs other administrative-like duties. Maintain cashier controls and security in accordance with company policies and procedures. Ensure cash controls and over/short policies are adhered to. Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control. Responsible for cash control of all media's collected at registers, according to company policies and procedures. Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations. Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc). Ensure that all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures. Responsible for ensuring that all pricing errors are recorded on a timely basis. Ensure that the Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations.  Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure that all Front End merchandising racks (i.e.: cigarettes and candy) have adequate levels of merchandise and are kept neat and clean. Ensure that all Front End associates consistently work within company efficiency standards. Perform other related duties as assigned by management and adhere to all company policies and procedures. 

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Satisfactory Performance Reviews. Strong Organizational skills and ability to multi-task. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong communication skills. Basic Literacy. Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Occasional 1-3 Hours
Exposure to Hot Environment Occasional 1-3 Hours
Bending Constant 5-8 Hours
Walking Constant 5-8 Hours
Standing Constant 5-8 Hours
Sitting Occasional 1-3 Hours
Squatting/Kneeling Constant 5-8 Hours
Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours
Twisting Constant 5-8 Hours
Pivoting Constant 5-8 Hours
Lifting Occasional 1-3 Hours up to 75lbs
Pushing/Pulling Frequent 3-5 Hours up to 75lbs
Lifting Frequent 3-5 Hours up to 50lbs
Lifting Occasional 1-3 Hours up to 25lbs

EQUIPMENT USED

EQUIPMENT USED

 

Phone

Computer Applications

Calculator

Register

Cleaning tools, mop, broom, rake, and shovel

Floor Machine

 

*Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.

 

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

 

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

Other facts

Tech stack
Customer Service,Organizational Skills,Multi-tasking,Communication Skills,Basic Literacy,Basic Computer Skills,Training,Supervision,Cash Control,Expense Control,Sanitation Regulations,Efficiency Standards,Merchandising,Scheduling,Attention to Detail,Problem Solving

About Northeast Grocery

The heart of any community is its people. For more than 85 years, our commitment to our customers and the communities we serve has remained steadfast, going far beyond offering great food, selection and low prices. We’re also proud to lend our support to many charitable organizations and events that make a real difference in the community, and it’s why we say, “We’re not just in your neighborhood, we’re your neighbor.”

We donate funds, in-kind and promotional support to national, regional, and grassroots causes, from Feeding America and Disabled American Veterans to local fairs and festivals, collegiate and youth sports teams, and free ticket printing and free cups and napkins for fundraisers.

We see strength in diversity, and we celebrate the multiformity that makes our community stronger. We lend our support to cultural happenings, urban community programs, and events that promote the exchange of cultures that brings us closer together.

The Golub Family, Price Chopper/Market 32 and Price Chopper’s Golub Foundation have all been recognized for their service to the community, including national, regional and local awards for fundraising, philanthropy and excellence in giving.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Retail Groceries
Founding Year: 1932

What you'll do

  • The Assistant Customer Service Manager is responsible for ensuring fast, friendly, and efficient customer service at the Front End of the store. This includes overseeing checkout operations, training associates, and maintaining compliance with company policies.

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Frequently Asked Questions

What does Northeast Grocery pay for a Assistant Customer Service Manager?

Northeast Grocery offers a competitive compensation package for the Assistant Customer Service Manager role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Assistant Customer Service Manager do at Northeast Grocery?

As a Assistant Customer Service Manager at Northeast Grocery, you will: the Assistant Customer Service Manager is responsible for ensuring fast, friendly, and efficient customer service at the Front End of the store. This includes overseeing checkout operations, training associates, and maintaining compliance with company policies..

Why join Northeast Grocery as a Assistant Customer Service Manager?

Northeast Grocery is a leading Retail Groceries company. The Assistant Customer Service Manager role offers competitive compensation.

Is the Assistant Customer Service Manager position at Northeast Grocery remote?

The Assistant Customer Service Manager position at Northeast Grocery is based in Morrisville, Vermont, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Assistant Customer Service Manager position at Northeast Grocery?

You can apply for the Assistant Customer Service Manager position at Northeast Grocery directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Northeast Grocery on their website.