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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Provides basic support of multi-user clinical operating systems, hardware and software tools, including installation, configuration, maintenance, training, and support of these systems. Participates in support of clinical applications applying developing clinical knowledge, to ensure effective and optimal use of current applications, incorporation of enhancements and process improvements. Assesses current practice and translates end user needs into the optimal configuration and build of clinical applications.   
 

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Associate Degree or Technical Degree required. In lieu of degree, will consider individuals with IT or Operations experience.

• Minimum Experience: A minimum of two (2) years of IT application or related operational experience.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Proof of Proficiency or Certification, if applicable, to the specific IT application.

• Preferred Educational Requirements: Bachelors Degree.

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Demonstrates sound technical judgment and competent build/ programming skills

• Meets competency requirements of the job and demonstrates proficiency in all aspects of the identified job responsibilities

• Achieves the department/unit quality and productivity standards and is accountable for specific customer/user satisfaction

• Demonstrates work approach that is team centric, creative and analytical with solid organizational, problem solving and time management skills

• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently Responsibilities may require evening and weekend work in response to needs of the  systems supported

• Demonstrates excellent communication skills, both written and verbal including customer interactions and technical discussion and documentation

• Demonstrates ability to learn and apply clinical workflow knowledge in support of clinical systems and users

• Establishes and maintains positive peer, leadership and customer relationships, interacting positively and productively with teams across organizational lines 

Essential Tasks and Responsibilities

• Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving issues related to clinical information systems.

• Participates in planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to clinical information systems.

• Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, developing knowledge regarding support of assigned systems.

• Develops understanding and working knowledge of current clinical information systems, associated workflows and relationship to other systems within the organization.

• Maintains membership on or consultation to; appropriate committees, workgroups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of clinical information systems.

• Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects.

• Participates in execution of testing before system changes, upgrades or new functionality is moved to production environment.

• Maintains support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements, 

• Collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.

• Participates in the process of planning new systems/ processes or re-engineering, working collaboratively across the organization and multiple departments to support clinical practice and the EMR.

• Serves as Clinical ITS Liaison support to assigned clinical departments, working with system analysts and department leaders, facilitating a strong partnership between Information Technology and the user community to facilitate ITS support and response to system issues and needs.

• Develops an understanding of customer/department operations, systems and processes, assessing current practice and translating end user needs into optimal configuration and build of clinical applications and system workflows, ensuring effectiveness and efficiency.

• Facilitates reporting of information from source systems using the most appropriate tools.  

• Maintains up-to-date training materials for the systems as appropriate or works with system educator to do so. Participates in training classes when appropriate.

• Participates in department and NGHS teams, committees, projects and initiatives as appropriate to support achievement of department and organizational goals.

• Participates in development and maintenance of a quality improvement program for clinical information systems proactively supporting efforts that ensure delivery of safe patient care and services.

• Maintains professional skills and stays informed of changes in the healthcare industry/ regulations and vendor technology and their likely affect on assigned systems. Adheres to policies, procedures, and standards to meet all regulatory requirements such as HIPAA, as well as currently accepted legal standards.

• Maintains a service oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner.

• Contributes to the organization financially through identification and implementation of cost effective practices and budget management activities.

• Provides on call support to end users and the ITS department and serves as resource to other team members in areas of expertise.

• Other duties as assigned.
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Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% f time

• Vision: % of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.