About this role
Position Requirements
The Senior Business Analyst enables NAPA’s Business Technology organization to deliver measurable outcomes by translating business needs into clear requirements, prioritizing work with stakeholders, and supporting execution across clinical, corporate, AI, and platform initiatives. This role partners closely with technical teams and functional leaders to define problems, evaluate options, drive alignment on scope, and document success measures.
Once solutions are developed, the Senior Business Analyst supports change management activities, ensuring release notes are distributed, proactive communications are conveyed, and end user enablement takes place. The position also provides limited operating support to the Head of Systems and AI focused on synthesis, coordination, follow up, and accountability for special projects across several technical teams.
PRIMARY RESPONSIBILITIES
- Discovery and requirements gathering: Lead activities for high value cross-functional initiatives. Facilitate workshops, document current/future state, define epics/user stories, and create acceptance criteria.
- Delivery enablement and consistency: Support adherence to established SDLC processes and change controls by facilitating alignment, identifying gaps, and partnering with platform and system owners to promote consistent execution across teams and environments.
- Stakeholder alignment and communication: Develop executive ready summaries, decision logs, and status reporting. Ensure there is a shared understanding of scope, risks, and dependencies.
- Agile enablement and coaching: Support Business Technology teams in effective agile practices including backlog refinement, sprint planning, stand-ups, and retrospectives. Coach product owners and delivery teams toward pragmatic, outcome-focused execution. Serve as a subject matter expert on applying agile principles to improve predictability, transparency, and delivery effectiveness.
- UAT and release readiness: Coordinate test plans, validate requirements with business owners, support training/change management, and ensure go-live success criteria are met.
- Continuous improvement: Participate in retrospectives, identify recurring pain points, recommend process/system improvements, and partner with platform owners to drive optimization and measurable ROI benefits.
- Process and operational enablement: Maintain action/decision logs from leadership meetings, track follow-ups, and ensure commitments are resolved without becoming a bottleneck.
REQUIRED QUALIFICATIONS
- Bachelor’s degree or equivalent experience
- 6+ years in business analysis, product operations, systems analysis, or process improvement roles
- Significant experience operating in an Agile environment
- Demonstrated experience gathering requirements, documenting workflows, writing user stories/acceptance criteria, and supporting UAT
- Strong stakeholder management and executive communication skills with the ability to synthesize complex topics into clear options and recommendations
- Significant facilitation and coaching skills including leading workshops, retrospectives, and cross-team planning sessions that drive alignment without formal authority
- Familiarity with enterprise systems and integration concepts (e.g., APIs, data flows, identity/access) sufficient to ask the right questions and identify downstream impacts without being a hands-on engineer\
DESIRED/PREFERRED QUALIFICATIONS
- Experience working in regulated environments and/or with healthcare operations, clinical workflows, revenue cycle, or enterprise SaaS systems
- Experience operating in environments with multiple delivery models (agile, hybrid, vendor-led), balancing flexibility with governance requirements.
Total Rewards
- Salary: $88,533 - $121,733
- Generous benefits package, including:
- Paid Time Off
- Health, life, vision, dental, disability, and AD&D insurance
- Flexible Spending Accounts/Health Savings Accounts
- 401(k)
- Leadership and professional development opportunities
EEO Statement
North American Partners in Anesthesia is an equal opportunity employer.
Other facts
About North American Partners in Anesthesia
As a clinician-led organization, North American Partners in Anesthesia (NAPA) is redefining healthcare, delivering unsurpassed excellence to its partners and patients every day. Since its founding by physicians in 1986, NAPA has grown to become one of the nation’s leading single-specialty anesthesia and perioperative management companies, serving more than 3 million patients annually in more than 500 healthcare facilities nationwide.
Our highly skilled teams of clinicians participate in groundbreaking leadership development and customer service training programs to deliver optimal results to patients, surgeons, healthcare administrators, and staff. Through our exceptional perioperative leadership, research, innovations, and state-of-the-art technologies, NAPA offers real solutions driven by evidence-based outcomes to dramatically accelerate operational efficiencies, increase satisfaction ratings, and enhance safety and profitability.
What you'll do
- The Senior Business Analyst leads discovery and requirements gathering for high-value initiatives, ensuring alignment among stakeholders and supporting execution across various projects. They also facilitate change management activities and maintain operational support for special projects.
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