About this role
Job Description
The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.
A day in the life…
Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
Perform all Service Experience, Cash Room and Communication procedures as applicable
You own this if you have…
A track record of successful results, for example, strong productivity and achievement of goals
Strong organizational, delegation and follow-through skills
Clear and effective written and verbal communication as well as strong interpersonal skills
The ability to prioritize multiple tasks in a fast paced environment.
Proficiency in multiple operating systems such as, MS Windows, iOS and Android
A high school diploma, or equivalent (preferred)
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/BenOverview07-14FullTime_ES-US.pdf
Youtube Link: https://www.youtube.com/embed/2DUQHzy8QjY
Other facts
About Nordstrom
At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.
Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.
In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.
Interested in joining the Nordstrom team?
See some of our current opportunities under our Careers tab or visit careers.nordstrom.com to apply today.
What you'll do
- The Assistant Service Experience Manager will demonstrate ownership of processes that enhance customer experience and assist in coaching a team of specialists. They will also develop relationships with merchandising and store teams to lead customer-driven initiatives.
Ready to join Nordstrom?
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