About this role
Nordson, a global leader in precision technology, is seeking a highly motivated and talented Business Process Analyst II (m/f/d) to join our team in Erkrath, Germany. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the Role
Join our team as the primary business-focused owner of Microsoft Dynamics 365 for our Munster facility. In this pivotal role, you will drive process improvements, support end users, and act as the key liaison between business stakeholders and our external partner, Hitachi. You will manage day-to-day operations, prioritize enhancements, and ensure the D365 environment supports our strategic goals. This position offers autonomy, visibility, and the opportunity to make a direct impact on business efficiency and growth. If you are organized, proactive, and passionate about optimizing business processes, we invite you to apply.
Role and Responsibilities
Serve as the first point of contact for D365 issues and requests at the Muenster facility
Manage and prioritize the ServiceNow ticket queue in collaboration with Hitachi
Liaise with Hitachi to ensure timely resolution of issues and delivery of enhancements
Assess and improve business processes related to operations, shipping, and finance
Oversee and document system changes in line with governance processes
Support users with D365 transactions and troubleshoot process challenges
Review and address backlog items, bugs, and enhancement requests in Azure DevOps
Lead or support projects and initiatives to drive business efficiency
Facilitate communication between IT, business stakeholders, and external partners
Maintain documentation and ensure compliance with internal procedures
Skills and Qualifications
Experience with Microsoft Dynamics 365 (minimum 3 years)
Strong organizational and independent work skills
Effective communication and stakeholder management abilities
Experience in business analysis and process improvement
Ability to manage multiple tasks and prioritize effectively
Microsoft certification
Familiarity with ServiceNow and Plan View
Technical/development experience with D365 configuration
Project and time management skills
Ability to simplify and communicate complex technical information
Travel
20-30% domestic travel with forcus on Muenster facility
About Nordson
At Nordson, we understand that diversity and inclusion are vital to our success, and we are committed to creating a culture of belonging for all employees. We are an equal opportunity employer and welcome candidates of all backgrounds, experiences, and perspectives to apply.
Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.
Interested?
If you are looking for an exciting opportunity to join an organization which values an inclusive and diverse workplace, please apply online with your CV.
#LI-RP2
#INDEED
Other facts
About Nordson Corporation
At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.
What you'll do
- The Business Process Analyst II will serve as the primary business-focused owner of Microsoft Dynamics 365 for the Munster facility, driving process improvements and supporting end users. This role involves managing day-to-day operations, prioritizing enhancements, and ensuring the D365 environment aligns with strategic goals.
Ready to join Nordson Corporation?
Take the next step in your career journey