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Senior IT Support
full-timeAmman

Summary

Location

Amman

Type

full-time

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About this role

Amman Academy is one of the top international schools in Jordan and the world, and was recognised as an IB world school in 2006. It is a Pre-Kindergarten to Grade 12 private IB day school, teaching ages 3 to 19 bilingually in English and Arabic. The school is located in the heart of West Amman in the popular neighbourhood of Khalda.

Job Description

 
Job Purpose
Lead the school’s software systems and support team, ensure accurate data management, oversee grading and report card processes, and maintain smooth digital operations across all departments.

Key Responsibilities
  • Manage and administer the school’s information system (e.g., iSAMS).
  • Maintain data accuracy, database updates, and system backups.
  • Produce reports, dashboards, and data analysis for leadership.
  • Maintain and update the IT knowledge database and documentation.
  • Lead the software support team and ensure timely issue resolution.
  • Handle system integrations, APIs, and data connections with third-party platforms.
  • Provide training and support to academic and administrative staff.

 

Job Responsibilities

Required Skills/Abilities

Qualifications & Skills
  • Bachelor’s degree in IT or related field.
  • 5-7 years of experience in software/system administration.
  • Knowledge of school information systems and academic workflows.
  • Strong data analysis, documentation, and troubleshooting skills.
  • Strong skills in Excel (advanced functions) and Power BI reporting.
  • Excellent communication, leadership, and organizational abilities

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.
All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.
We welcome applications from suitable qualified persons from all diverse backgrounds
Please note, only shortlisted candidates will be contacted.

Other facts

Tech stack
Software Systems Administration,Data Management,Grading Processes,Report Card Processes,ISAMS,Database Updates,System Backups,Data Analysis,IT Knowledge Database,Software Support Team Leadership,System Integrations,APIs,Third-Party Platforms,Training,Excel,Power BI Reporting

About Nord Anglia Education

Industry: E-Learning Providers

What you'll do

  • The role involves leading the school’s software systems and support team, ensuring accurate data management, overseeing grading and report card processes, and maintaining smooth digital operations across all departments. Key duties include managing the school's information system (like iSAMS), producing reports, and handling system integrations.

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Frequently Asked Questions

What does a Senior IT Support do at Nord Anglia Education?

As a Senior IT Support at Nord Anglia Education, you will: the role involves leading the school’s software systems and support team, ensuring accurate data management, overseeing grading and report card processes, and maintaining smooth digital operations across all departments. Key duties include managing the school's information system (like iSAMS), producing reports, and handling system integrations..

Why join Nord Anglia Education as a Senior IT Support?

Nord Anglia Education is a leading E-Learning Providers company.

Is the Senior IT Support position at Nord Anglia Education remote?

The Senior IT Support position at Nord Anglia Education is based in Amman, Amman, Jordan. Contact the company through Clera for specific work arrangement details.

How do I apply for the Senior IT Support position at Nord Anglia Education?

You can apply for the Senior IT Support position at Nord Anglia Education directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.