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Client Experience
full-timeDubai

Summary

Location

Dubai

Type

full-time

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About this role

Job Title: Client Experience

Corporate Title:  Associate

Division: International Wealth Management

Location: DIFC, Dubai

 

Nomura Overview

Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm practices disciplined entrepreneurship while building on a long tradition of serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Function Overview:

Support the business in all aspects of business management including division policies and regulative requirements of International Wealth Management Division (IWM) regionally, and coordination of requirements with corporate functions like Risk & Credit Management, Operations, IT and Legal and Compliance.

 

 

Responsibilities:

  • Direct support to RMs on KYC requirements for the purpose of client onboarding and rolling review, at times meeting with prospects/clients where necessary.
  • Ensure relevant Compliance, KYC, Due Diligence, AML are abided by RMs.
  • Leads & handle day-to-day business support & act as point of escalation for issues handling & inquiries from RMs in relation to client onboarding or rolling review matters.
  • Liaison between front sales and Compliance/CDD team for client onboarding and rolling review requirements.
  • Develop good knowledge on products and regulations, interpret new regulations alongside with compliance and recommend relevant process changes.
  • Maintains & updates to IWM internal policy/forms/checklist to ensure relevancy & communicates updates on new or improvement on workflows.
  • Support daily operations of BM, ensure service quality and consistency across front office.
  • Participate in initiatives including major system upgrades, new products & regulatory related projects.
  • Interacts extensively with FCC, Legal, Compliance, Operations & Risk units where required.

 

 

Requirements:

  • At least 5-8 years of relevant experience, experience in Private Banking is an absolute advantage
  • Good understanding in Wealth Management products and relevant regulations
  • Direct experience in client on-boarding, KYC of Wealth clients
  • Ability to multi-task and work under pressure
  • Excellent communication skills with good command of English
  • Effective teamwork skills having the ability to interact, negotiate and communicate in location and across regional offices

 

 

 

Diversity Statement

 

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

 

 

DISCLAIMERThis Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time. 

 

 

Other facts

Tech stack
KYC,Compliance,Due Diligence,AML,Wealth Management,Client Onboarding,Communication,Teamwork,Regulations,Business Management,Operations,Risk Management,Legal,Product Knowledge,Negotiation,Problem Solving

About Nomura Holdings, inc.

Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Financial Services

What you'll do

  • The role involves supporting Relationship Managers (RMs) with KYC requirements for client onboarding and ensuring compliance with relevant regulations. It also includes acting as a liaison between front sales and compliance teams, handling inquiries, and participating in operational initiatives.

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Frequently Asked Questions

What does a Client Experience do at Nomura Holdings, inc.?

As a Client Experience at Nomura Holdings, inc., you will: the role involves supporting Relationship Managers (RMs) with KYC requirements for client onboarding and ensuring compliance with relevant regulations. It also includes acting as a liaison between front sales and compliance teams, handling inquiries, and participating in operational initiatives..

Why join Nomura Holdings, inc. as a Client Experience?

Nomura Holdings, inc. is a leading Financial Services company.

Is the Client Experience position at Nomura Holdings, inc. remote?

The Client Experience position at Nomura Holdings, inc. is based in Dubai, Dubai, United Arab Emirates. Contact the company through Clera for specific work arrangement details.

How do I apply for the Client Experience position at Nomura Holdings, inc.?

You can apply for the Client Experience position at Nomura Holdings, inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Nomura Holdings, inc. on their website.