Summary
Location
Saint-Gilles - Sint-Gillis
Type
full-time
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About this role
What does your job as an IT Vendor Manager look like?
NN Insurance Belgium (NNIB) collaborates with various IT suppliers to support our digital services. As an IT Vendor Manager, you are responsible for managing and optimizing these relationships. You play a key role in ensuring the quality and continuity of our IT services and have a direct impact on our strategic objectives. You make sure that contracts are correctly executed, services meet the agreed quality and service levels, and that risks and costs remain under control. You act as the bridge between internal teams and suppliers, with the goal of achieving a stable, efficient, and cost‑effective collaboration.
Your daily responsibilities include:
Documenting, maintaining, strengthening and optimizing partnerships with external IT suppliers.
Monitoring contracts and Service Level Agreements, including compliance follow-up and commercial optimization.
Continuously monitoring service quality and performance, reporting on KPIs and risks, and escalating issues in a timely manner.
Coordinating escalations and ensuring quick and effective solutions.
Performing risk analyses and audits, and overseeing compliance with internal policies and legal requirements (GDPR, DORA, security).
Developing and managing exit strategies and continuity plans to limit risks in case of contract termination or supplier failure.
Designing, managing, and continuously improving the vendor management process in collaboration with procurement and internal stakeholders.
Identifying savings opportunities and efficiency improvements.
Acting as a liaison between internal teams (IT, security, legal, procurement) and external vendors, ensuring transparent communication and shared objectives.
Advising management on improvement opportunities, risks, and optimizations within the vendor landscape
This is how you fit perfectly into our team
At least 5 years of experience in IT services and vendor management.
Knowledge of contract management and SLAs (Service Level Agreements).
Experience with ITIL is a plus.
Knowledge of compliance and security (GDPR, DORA, ISO standards).
Strong analytical skills and attention to detail.
Proactive, independent and solution‑oriented.
Strong communication and diplomacy skills, with assertiveness in negotiations.
Customer‑ and service‑oriented mindset.
Fluent in English, Dutch and French.
Who are we looking for?
NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!
What you get with NN
Your attractive salary package is supplemented by some attractive fringe benefits such as
group and hospitalisation insurance
meal and eco-vouchers
20 holiday days and 12 days recovery time
company car or mobility budget
cafetariaplan
To discover your talents, develop them further and build on your career, you will receive
a diverse range of training courses
a comprehensive onboarding
workshops, coaching & well-being services
opportunities for internal mobility
At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.
Do you see yourself working as an IT Vendor Manager?
You are more than welcome!
Press “Apply now” at the top and make today your lucky day.
Other facts
About NN Group
NN Group is an international financial services company, active in 10 countries, with a strong presence in a number of European countries and Japan. We are rooted in the Netherlands and have a rich history spanning 180 years.
With our 16,000 colleagues, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO).
Throughout our history, we have merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
What you'll do
- The IT Vendor Manager is responsible for managing and optimizing relationships with IT suppliers to ensure quality and continuity of services. This includes monitoring contracts, service quality, and performance, as well as coordinating escalations and developing risk management strategies.
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