Key Responsibilities:

• Assist in the design, deployment, and implementation of network infrastructure solutions.
• Provide network support across all organizational locations to ensure uninterrupted connectivity.
• Install, configure, manage, and support wired and wireless network equipment including switches, routers, access points, and enterprise telephony systems (PBX/CUCM).
• Monitor network performance (wired and wireless) and take proactive measures to ensure optimal operation and availability.
• Troubleshoot and resolve network-related incidents and outages with minimal user impact.
• Coordinate with vendors, partners, service providers, and internal/external stakeholders for network-related activities and escalations.
• Deploy security enhancements, patches, and system upgrades in coordination with senior engineers and the information security team.
• Create, manage, and maintain network user accounts, access permissions, and configurations.
• Provide technical support to end users and infrastructure teams, assisting non-technical users with complex networking issues.
• Create, update, and maintain technical documentation, network diagrams, and standard operating procedures.
• Support ongoing network operations to ensure business continuity and compliance with organizational standards.
• Perform any other duties related to network operations as assigned by management from time to time.

Qualifications:

Educational Qualification:

• Bachelor’s degree in Computer Science / BE / B.Tech / BSc IT or a related field.

Professional Certifications:

• Cisco Certified Network Associate (CCNA) – Mandatory

Professional Experience:

• Minimum five (5) years of experience in a network administration or network engineering role.
• Hands-on experience with Cisco, HP, Avaya, and Juniper switches, routers, access points, and enterprise telephony solutions is preferred.

Skills and Competencies:

• Strong fundamental knowledge of networking concepts and protocols.
• Proven experience in network engineering, network operations, and performance analysis.
• Excellent hands-on troubleshooting and problem-solving skills.
• Familiarity with network management, monitoring, and diagnostic tools.
• Knowledge of computing infrastructure and enterprise IT environments.
• Ability to work independently with minimal supervision.
• Strong analytical, critical thinking, and decision-making abilities.
• Excellent interpersonal and communication skills with the ability to support non-technical users effectively.