About this role
- Answer calls politely and respond to emails
- Provide information about the company’s products or services and create interest in the offer
- Identify customer inquiries, complaints, concerns, and overall needs
- Research required information using available resources
- Route calls to appropriate departments
- Follow up with the customer whenever necessary
- Identify and escalate priority issues
- Document all call logs information for future reference
- Send daily / weekly reports to the Line Manager
- Report any customer feedbacks
Other facts
About NMC Healthcare
NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world.
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DISCLAIMER: Fraudulent Job Offers
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It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare.
If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to [email protected] for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.
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MOH Number: ZLD03Z9F
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What you'll do
- The coordinator will answer calls and respond to emails while providing information about the company's products and services. They will also identify customer inquiries and escalate priority issues as necessary.
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