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PIP Appeal and Litigation Processor
full-time•United States•$46k - $54k
About this role
Our West Trenton General Claims Legal Department is seeking a motivated, detail-oriented individual for a PIP Appeal and Litigation (PAL) Processor role. Reporting to the designated supervisor and accountable for efficiently collecting and organizing pertinent information of appeal, litigation/arbitration process for adjusters and defense counsel.
Essential Duties and Responsibilities:
- Receive, analyze, and process complaints/arbitration demands, create litigation matters, and assign to appropriate PAL adjuster for review.
- Assist PAL Adjusters and supervisors by accurately entering pertinent information into Claim Center, OnBase, and AgilePoint.
- Provide support as needed to First Notice of Loss (FNOL) Dept in taking claims.
- Review the investigation file material, select appropriate information, and electronically send to defense firms.
- Provide support to PAL Adjusters with document requests and information needed for pertinent matters.
- Process monthly vendor bills.
- Properly answer and accurately process incoming inquiries from attorneys requesting payment status, missing Bottomline entries and document requests.
- Periodic telephone and email communication with vendors, defense, and plaintiff counsel firms regarding litigated matters.
- Process incoming mail for distribution to the appropriate PAL Adjuster.
- Maintain Legal Exchange (electronic billing site) by creating matters for defense counsel to bill at conclusion of matter.
- Maintain monthly reports of arbitration demands for management review.
- Process all zero EOB’s within statutory timeframes for upheld payment appeals.
Required Qualifications:
- Strong verbal and written communication skills, including active listening
- Multi-tasking, problem-solving and decision-making abilities
- Ability to work independently
- Effective computer skills and ability to work in multiple systems
- Organization, time management and prioritization abilities
- Demonstrate reliability and conform to the company’s attendance policy
- Minimum High School Diploma or GED required
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $46,950-$54,546Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
What you'll do
- The PIP Appeal and Litigation Processor is responsible for collecting and organizing information related to appeals and litigation processes. This includes processing complaints, assisting adjusters, and maintaining legal documentation.
About NJM Insurance Group
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
• Forbes Best In-state Employer, 2019-2025
• Certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers,* 2018-2025
• #1 in the Mid-Atlantic Region in the J.D. Power 2025 U.S. Auto Insurance Study (AIS)**
• #7 for home insurance and #5 for auto insurance in the U.S. in Forbes List of World's Best Insurance Companies, 2024
*J.D. Power 2025 Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com/awards.
**For J.D. Power 2025 award information, visit jdpower.com/awards.
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Frequently Asked Questions
What does NJM Insurance Group pay for a PIP Appeal and Litigation Processor?
NJM Insurance Group offers a competitive compensation package for the PIP Appeal and Litigation Processor role. The salary range is USD 47k - 55k per year. Apply through Clera to learn more about the full compensation details.
What does a PIP Appeal and Litigation Processor do at NJM Insurance Group?
As a PIP Appeal and Litigation Processor at NJM Insurance Group, you will: the PIP Appeal and Litigation Processor is responsible for collecting and organizing information related to appeals and litigation processes. This includes processing complaints, assisting adjusters, and maintaining legal documentation..
Is the PIP Appeal and Litigation Processor position at NJM Insurance Group remote?
The PIP Appeal and Litigation Processor position at NJM Insurance Group is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the PIP Appeal and Litigation Processor position at NJM Insurance Group?
You can apply for the PIP Appeal and Litigation Processor position at NJM Insurance Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.