Director of Operations

NIVA Health is a leading provider of wellness-focused, insurance-covered services with multiple locations across Florida and Michigan. Our offerings include Primary Care, IV Nutritional Therapy, Executive Physicals, and Regenerative Therapies, all aimed at empowering individuals to achieve optimal health and vitality.

Position Overview:

The Operations Director will oversee the operations of NIVA Health’s multi-clinic, nationwide network of Primary Care/IV Nutritional Wellness and Regenerative Medicine offices. This role requires a strong operational background with experience in the start-up, expansion, and implementation of Primary Care service lines. The Operations Director will play a key role in strategic planning, business development, employee relations, and financial oversight, with a strong emphasis on compliance and billing practices.

This position is critical to ensuring operational excellence, patient-centered care, and alignment with NIVA Health’s mission of providing stellar patient care. The Operations Director must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

NIVA Health Core Values: As a member of the NIVA Health leadership team, you will embody and promote our core values:

• Teamwork: Foster collaboration and unity across all levels of the organization.
• Resilience: Maintain a positive attitude and determination to overcome challenges.
• Open-Mindedness: Encourage innovation and diverse perspectives.
• Ownership: Take responsibility for achieving goals and driving success.
• Positivity: Inspire optimism and enthusiasm throughout the team.

Key Responsibilities:

Operational Management & Planning

• Lead operations for multiple Primary Care clinics across the U.S.
• Drive start-up and implementation of new service lines, ensuring seamless integration with existing operations.
• Oversee budgeting, forecasting, reporting, and auditing.
• Develop and maintain strategic plans to support organizational growth and sustainability.
• Ensure systems are in place to evaluate performance against NIVA Health objectives.
• Monitor compliance with OSHA, HIPAA, and all state/federal regulatory requirements.
• Establish, update, and enforce standard operating procedures (SOPs) and protocols.
• Stay informed of industry trends, regulatory changes, and potential risks/opportunities.
• Coordinate cross-functional collaboration with clinical, HR, IT, and finance teams.

Leadership & People Management

• Provide strong leadership across geographically dispersed teams.
• Partner with HR in recruitment, performance management, and employee relations.
• Promote a culture of accountability, ownership, and continuous improvement.
• Mentor and coach staff to achieve professional development and departmental goals.
• Communicate effectively with clinic managers and executive leadership to align priorities.

Quality, Risk & Compliance

• Ensure systems are in place for quality monitoring and clinical risk management.
• Conduct audits on compliance, service delivery, and infection control.
• Oversee credentialing and billing-related compliance for all service lines.
• Develop and enforce policies that align with clinical and non-clinical regulatory standards.
• Partner with HR and Compliance to address outcomes, risks, and performance issues.
• Complete other duties as assigned at the discretion of management.
• The duties listed are illustrative and not exhaustive.

Qualifications:

• Proven operational leadership experience and successful track record in multi-clinic, nationwide healthcare organizations.
• Demonstrated success in start-up and implementation of Primary Care service lines.
• Strong knowledge of billing practices and revenue cycle management.
• Experience with strategic planning, business acumen, and employee relations.
• Ability to oversee compliance, audits, and quality initiatives.
• Detail oriented and ability to juggle multiple projects.
• Excellent communication, organizational, and leadership skills.
• Knowledge of regulatory agencies and standards that govern primary care practices.
• Bachelor’s Degree or above in Healthcare Administration is highly desirable.
• 10 years experience managing Primary Care clinics
• Flexibility to travel (Required)

What We Offer:

• Competitive salary starting at $90 - $100k per year, plus performance-based bonus opportunities.
• A supportive and collaborative work environment.
• Opportunity to make a meaningful impact in a growing organization focused on wellness and regenerative care.
• Comprehensive Benefits: Health, dental, vision, life, paid time and holidays, 401k plan with employer matching and more.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Willingness to travel:

• 75% (Required)

How to Apply:

If you are a passionate leader with the skills and experience to thrive in this role, we would love to hear from you! Please submit your resume and cover letter detailing your qualifications and interest in the position.

Join NIVA Health in making a difference in the lives of our patients and advancing the field of wellness care!

#IND-NWN