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Enterprise Applications Specialist
full-time•Lake Saint Louis
About this role
<p><span style="font-size: 14pt;"><strong><span data-contrast="auto">About NISC</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></span></p>
<p><span data-contrast="auto"><span style="font-size: 12pt;">NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.</span> </span><span data-ccp-props="{}"> </span></p>
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<p><span style="font-size: 14pt;"><strong><span data-contrast="auto">Position Overview</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-size: 12pt;"><span data-contrast="auto">The Enterprise Applications team is an internal IT team that develops and supports foundational CRM software that helps empower NISC’s internal and external users.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></p>
<p><span style="font-size: 12pt;" data-contrast="auto">The team is looking to fill the role of Enterprise Applications Specialist. This role will be a key contributor to optimizing and supporting the sales cycle through CRM platforms with an emphasis in sales and product management. This position plays a pivotal role in ensuring that sales teams have reliable, secure, and user-friendly tools to manage leads, opportunities, quotes, and customer interactions. Additionally, this role will need to assess with monitoring and testing application functionality, identifying and resolving bugs, and ensuring seamless integration across sales systems. The specialist will collaborate closely with users to troubleshoot issues, validate configurations, and ensure that software solutions meet the specifications set by sales stakeholders.</span></p>
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<p><span style="font-size: 14pt;"><strong><span data-contrast="auto">Work Schedule</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Hybrid (after</span><span data-contrast="auto"> </span><span data-contrast="auto">an initial</span><span data-contrast="auto"> </span><span data-contrast="auto">training period) from one of our office locations:</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></span>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Cedar Rapids, IA </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Lake Saint Louis, MO </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Mandan, ND </span><span data-ccp-props="{}"> </span></span></li>
</ul>
</li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed </span><span data-ccp-props="{}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose </span><span data-ccp-props="{}"> </span></span></li>
</ul>
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<p><span style="font-size: 14pt;"><strong><span data-contrast="auto">Essential Duties</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assists users with basic and moderate application support efforts across select enterprise software applications, including logins troubleshooting, training, and research.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Ability to write documentation for processes and testing scenarios while serving as point of contact in reviewing and maintaining SOPs (Standard Operating Procedure) and requirements across all enterprise applications as needed. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Ensures highest customer service experience and satisfaction while handling advanced customer support inquiries. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assist with the software release process by ensuring that release notes and update sets are properly documented as well as available to internal and external clients. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assist with performing data hygiene across enterprise tools and frameworks. </span> </span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assists with maintain pricing within the product catalog, and pricing and contract templates.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Translate stakeholder input into clear, functional requirements using standardized formats.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assist in collaborative sessions with stakeholders across departments to identify business needs, challenges, and desired outcomes.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assist with creating wireframes, flowcharts, and other visual aids to support requirement clarity and stakeholder engagement.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assist with all general database maintenance (cleaning obsolete queries, maintaining records according to style guides, accurately updating information on all records).</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto"><span data-teams="true">Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.</span></span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Performs on-site or remote training to users in real time and provides access to other training resources as needed. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assist with root cause and problem-solving activities to continually improve processes and quality.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Responds to users in an accurate, effective, and timely manner. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Demonstrates courtesy, patience, and generosity. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Utilizes logic and reasoning to work through and resolve problems. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Reviews own work for accuracy and completeness, spotting inconsistencies or discrepancies that indicate problems with quality of work. Pays close attention to details that are important to others to make sure they are correct. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Commitment to NISC’s Statement of Shared Values. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Other duties as assigned. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
</ul>
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<p><span style="font-size: 12pt;"><span style="font-size: 14pt;"><strong><span data-contrast="auto">Knowledge, Skills, & Abilities Preferred</span></strong><span data-ccp-props="{}"> </span></span></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Previous experience within CRM platforms. (ServiceNow or Salesforce) </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Basic knowledge of SCRUM or agile methodologies. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Basic knowledge of enterprise system design. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Basic knowledge of document generation and signature tools. (Conga & OneSpan)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Excellent written and verbal communication skills.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Strong attention to detail and moderate level of ability to organize and prioritize. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Strong analytical skills, including a strong working knowledge of Excel.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Deadline driven.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Strong PC skills, including familiarity with scripting, tables, and flows. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Ability to teach, train, and learn from others.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Ability to work in a team and independently.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Ability to multitask and manage time effectively.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Ability to travel as needed to meet the goals and objectives of the position</span><span data-contrast="auto">.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":278}"> </span></span></li>
</ul>
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<p><span style="font-size: 12pt;"><strong><span data-contrast="auto">Education Preferred</span></strong><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-size: 12pt;"><span data-contrast="auto">Bachelor’s Degree in a business-related field or equivalent experience. </span><span data-ccp-props="{}"> </span></span></p>
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<p><span style="font-size: 12pt;"><span style="font-size: 14pt;"><strong><span data-contrast="auto">Minimum Physical Requirements</span></strong></span><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-size: 12pt;"><span data-contrast="auto">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.</span><span data-contrast="auto"> </span><span data-contrast="auto"> Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></span></p>
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<p><span style="font-size: 14pt;"><strong><span data-contrast="auto">Disclaimer</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-size: 12pt;"><span data-contrast="auto">Management may modify this job description by assigning or reassigning duties and responsibilities at any time.</span><span data-ccp-props="{}"> </span></span></p>
What you'll do
- The Enterprise Applications Specialist will optimize and support the sales cycle through CRM platforms, ensuring sales teams have reliable tools for managing leads and customer interactions. This role involves troubleshooting issues, validating configurations, and ensuring software solutions meet stakeholder specifications.
About NISC
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 950 independent telephone companies, electric cooperatives and other public power entities in all 50 states, American Samoa, Palau and Canada.
NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, and Blacksburg, Va., NISC and its subsidiaries employ more than 1,300 professionals between the four locations and at virtual office sites around the country.
Additional information can be found at www.nisc.coop or by calling: 866.999.6472.
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Frequently Asked Questions
What does a Enterprise Applications Specialist do at NISC?
As a Enterprise Applications Specialist at NISC, you will: the Enterprise Applications Specialist will optimize and support the sales cycle through CRM platforms, ensuring sales teams have reliable tools for managing leads and customer interactions. This role involves troubleshooting issues, validating configurations, and ensuring software solutions meet stakeholder specifications..
Is the Enterprise Applications Specialist position at NISC remote?
The Enterprise Applications Specialist position at NISC is based in Lake Saint Louis, Missouri, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Enterprise Applications Specialist position at NISC?
You can apply for the Enterprise Applications Specialist position at NISCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.