Summary
Location
Redmond
Salary
$105k - $168k
Type
full-time
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About this role
Nintendo of America
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.
THE SR EMPLOYEE RELATIONS SPECIALIST ROLE
Are you passionate about fostering a fair, inclusive, and high-trust workplace where employees and leaders feel supported, respected, and empowered? Our Sr Employee Relations Specialist will play a pivotal role in strengthening organizational effectiveness by building a deep, nuanced understanding of our culture, workforce needs, and operational realities. Grounded in this insight, they will lead and execute a comprehensive, enterprise-wide approach to employee relations that includes investigations, conflict resolution, accommodations, policy development, and proactive risk mitigation.
You’re an ideal candidate for this role if you are an experienced, thoughtful, and solutions-oriented employee relations expert who takes initiative, exercises exceptional judgment, and approaches each situation with empathy and clarity. A client-centered mindset is essential, particularly the ability to anticipate, understand, and respond to diverse employee and leadership needs while translating sensitive and complex workplace matters into fair, balanced, and high-impact guidance. Your expertise will help cultivate a culture of trust, accountability, and consistency across the organization.
DESCRIPTION OF DUTIES
- Oversees and manages a comprehensive employee relations strategy grounded in deep understanding of the business, workforce needs, and evolving employment practices.
- Leads and conducts impartial, high-quality workplace investigations into complex and sensitive issues including discrimination, harassment, retaliation, misconduct, and policy violations.
- Partners closely with Legal, and HR Business Partners, to ensure consistent, fair, and compliant interpretation of policies, processes, and employment and labor laws.
- Facilitates conflict resolution and provides employee relations coaching and advisory support to HRBPs, leaders and employees to strengthen performance, accountability, and workplace relationships.
- Collects, analyzes, and synthesizes case data, workplace trends, employee feedback, and business insights to identify systemic risks and opportunities for organizational improvement.
- Leads the development, updates, and communication of workplace policies, employee handbooks, and conduct standards to ensure clarity, compliance, and consistent application.
- Designs and delivers training, tools, and educational resources on ER-related topics including investigations, policy interpretation, manager capability, and workplace best practices.
- Ensures excellence in documentation, change management, and stakeholder communication to drive adoption of ER practices, support compliance, and strengthen leadership expectations.
- Leverages strong relationships, sound judgment, and a deep understanding of organizational needs to anticipate issues and influence thoughtful, risk-sensitive decision making.
- Collaborates across HR functions including HR Business Partners, Talent, Total Rewards, and Legal to ensure integrated, consistent, and employee-centered solutions.
- Contributes to broader HR strategy and cross-functional initiatives, sharing insights and supporting enterprise-wide programs that enhance engagement, culture, and equity.
- Continuously expands knowledge of employee relations, labor trends, employment law, and organizational dynamics; equips HR and business leaders with current best practices and guidance.
- 5-7+ years of progressive experience supporting employee relations, HRBP, investigations, or related HR functions.
- Expert-level experience conducting fair, objective, and comprehensive workplace investigations involving sensitive, complex, or high-impact matters.
- Strong knowledge of employment and labor laws, compliance frameworks, and employee relations best practices across multiple states.
- Demonstrated ability to independently assess, manage, and resolve complex and ambiguous workplace issues with broad organizational impact.
- Proven ability to develop, communicate, and implement employee relations strategies, policies, tools, and programs that drive consistency and support organizational goals.
- Exceptional consultation, communication, conflict-resolution, and influencing skills, with the ability to build trust at all levels of the organization.
- Strong analytical and problem-solving skills, including experience synthesizing trends, case data, and stakeholder input to inform strategy and recommendations.
- High level of discretion, empathy, integrity, and professionalism when handling confidential or sensitive matters.
- Strong organizational skills and the ability to prioritize multiple demands while delivering high-quality work in a dynamic environment.
- Proficiency with HR systems, case management tools, and standard business software (e.g., UKG, Microsoft Office, Copilot, Convercent).
- Undergraduate degree in Human Resources, Business, or a related field or equivalent experience.
This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.
Other facts
About Nintendo
Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of video games and the entertainment industry.
Nintendo of America, established in 1980 and based in Redmond, Washington, is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.
For more information about Nintendo please visit www.nintendo.com.
What you'll do
- The Sr Employee Relations Specialist will oversee and manage a comprehensive employee relations strategy, conducting investigations and facilitating conflict resolution. They will also partner with Legal and HR Business Partners to ensure compliance and develop workplace policies.
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