Operations & Control Tower Intern
internship•Subang Jaya
About this role
Job Description
Operations Administration
Support daily operational administrative tasks and documentation
Maintain and update operational trackers, reports, and dashboards
Ensure data accuracy across Google Sheets / Excel
Assist with order processing, status updates, and exception tracking
Support process documentation and continuous improvement initiatives
Control Tower Operations
Monitor order flow, fulfilment, and delivery status
Track SLA performance, missed cases, and pending breach risks
Identify operational exceptions and escalate issues promptly
Support daily control tower reporting and performance summaries
Assist in coordination between operations, warehouse, and transport teams
General Support
Perform data validation and basic analysis for reporting
Prepare ad-hoc reports as required by the operations team
Support audits, reconciliations, and operational reviews
Assist with any other operational tasks assigned by the supervisor
\n- Currently pursuing or recently completed a Diploma / Degree in:
- Business Administration
- Supply Chain / Logistics
- Operations Management
- Information Systems / Data Analytics or related fields
- Proficient in Google Sheets / Microsoft Excel
- Comfortable working with data, reports, and dashboards
- Strong attention to detail and ability to follow processes
- Good communication and coordination skills
- Willingness to learn and take ownership of tasks
What you'll do
- The intern will support daily operational tasks, maintain operational trackers, and assist with order processing and documentation. Additionally, they will monitor order flow and track performance metrics in the control tower.
About Ninja Van
Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs.
Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpress’s commitment to care for our loyal SMEs, we also have various Ninja Rewards programs such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans, to help our local SMEs with their businesses.
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Frequently Asked Questions
What does a Operations & Control Tower Intern do at Ninja Van?
As a Operations & Control Tower Intern at Ninja Van, you will: the intern will support daily operational tasks, maintain operational trackers, and assist with order processing and documentation. Additionally, they will monitor order flow and track performance metrics in the control tower..
Is the Operations & Control Tower Intern position at Ninja Van remote?
The Operations & Control Tower Intern position at Ninja Van is based in Subang Jaya, Selangor, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations & Control Tower Intern position at Ninja Van?
You can apply for the Operations & Control Tower Intern position at Ninja Vandirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.