About this role
WHO YOU’LL WORK WITH
The Sr Director, Digital Operations is a key leader within Nike’s EMEA Nike Direct Digital Commerce (NDDC) organization. The role partners closely with Merchandising, Planning, Finance, Digital Experience, Digital Commerce, Digital Supply Chain, Marketing, Integrated Media, Global Nike Digital teams, and Technology partners. They will lead a team of ~120 employees and collaborate with senior leadership across Nike’s digital ecosystem.
WHO WE ARE LOOKING FOR
We’re looking for a strategic, inspiring, and highly operational digital leader with deep e-commerce expertise. This person thrives in complexity, drives clarity in fast-paced environments, and leads with a consumer-first mindset.
They are highly data-driven, obsessed with digital excellence, and skilled at orchestrating across multiple stakeholders to deliver frictionless consumer experiences. They excel in scaling operational rigor, governance, and innovation across varied digital functions.
The ideal candidate will have:
- Extensive leadership experience in e-commerce and digital operations.
- Demonstrated ability to lead and grow large, high-performing teams across multiple regions.
- Strong commercial acumen and aptitude for detailed problem solving.
- A deep understanding of digital KPIs and how to influence them.
- Strength in multi-stakeholder leadership and governance.
- Experience working across platforms (apps, web, content, payments, etc.).
- Ability to travel across EMEA
WHAT YOU’LL WORK ON
You will lead the EMEA Digital Operations team to ensure frictionless, premium digital consumer experiences across Nike’s full digital ecosystem. You’ll orchestrate cross-functional operations, optimize processes, and elevate Nike’s digital service excellence.
In this role, you will:
- Lead Digital Operations across platform management, marketing content operations, digital merchandising, pricing, third‑party vendor management, connected inventory, customization, and returns & payment operations.
- Oversee ~120 employees driving 365-day seamless execution across nike.com, the Nike App, SNKRS, NRC/NTC.
- Ensure excellence in Consumer Services, representing the Voice of the Consumer and driving contact reduction.
- Own digital incident management: identifying, resolving, and preventing disruptions to consumer experience.
- Lead Nike’s evolution toward scalable digital fraud protection solutions.
- Drive cross-functional collaboration and foster a culture of innovation, ownership, and operational excellence.
- Partner closely with global teams to deliver digital transformation programs and complex capability builds.
The deadline to submit applications is February 3rd
Other facts
About Nike
Nike is committed to redefining the future of sport through a comprehensive approach to environmental sustainability. Grounded in a deep sense of responsibility for the planet, our commitment extends across the entire lifecycle of our products. Here's how Nike defines environmental sustainability:
Innovative Materials:
At the heart of our sustainability efforts is a dedication to innovative materials that minimize environmental impact. We constantly explore and invest in sustainable alternatives, incorporating recycled materials, organic cotton, and other eco-friendly innovations into our product lines.
Reducing Waste:
Nike is actively working to reduce waste in our manufacturing processes. Through advanced design techniques and responsible sourcing, we aim to minimize the environmental footprint of our products, ensuring that every step of the production cycle aligns with our commitment to sustainability.
Circular Design:
Embracing a circular economy, Nike is reimagining product design to extend the lifespan of our products. By emphasizing durability, repairability, and recyclability, we are actively working to create a closed-loop system that reduces waste and promotes responsible consumption.
Energy Efficiency:
Nike is dedicated to minimizing our carbon footprint by implementing energy-efficient practices in our manufacturing and supply chain. We're investing in renewable energy sources, setting ambitious targets to reduce greenhouse gas emissions, and continuously exploring ways to operate with the environment in mind.
Water Stewardship:
Recognizing the importance of water as a precious resource, Nike is committed to responsible water management. We strive to reduce water usage in our supply chain, implement sustainable water practices, and engage in partnerships that address global water challenges.
Transparency and Accountability:
Nike believes in transparency and being accountable for our environmental impact. We openly communicate our sustainability go
What you'll do
- You will lead the EMEA Digital Operations team to ensure frictionless, premium digital consumer experiences across Nike’s full digital ecosystem. This includes orchestrating cross-functional operations, optimizing processes, and elevating Nike’s digital service excellence.
Ready to join Nike?
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