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Manager, Customer Success (Analytics & Insights)
full-timeKuala Lumpur$62k - $131k

Summary

Location

Kuala Lumpur

Salary

$62k - $131k (MYR)

Type

full-time

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About this role

Job Description

About the job

As an Analytics & Insights Manager, you will be an information resource expert within the FMCG industry, providing dedicated support to assigned clients. You will collaborate closely with operations and account teams, to help client users leverage the suite of products/services and make informed business decisions. Assignments can range from brand performance analyses to thought leadership sharing with top-level executives.  

Responsibilities

  • Be the day-to-day contact of Retail Measurement Services clients. You will advise clients on RMS resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. 
  • Deliver analyses, charts, and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. 
  • Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels, and workflow efficiency. Key contributor role in identifying process improvement opportunities. 
  • Manage a team of 3-4 executives, guiding them with their analysis to ensure it provides clear actionable recommendations to clients. 
  • Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. 
  • Support senior management in developing Thought Leadership case studies. 
  • Successful candidates can look forward to a comprehensive training program. 

Qualifications

A little about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.  

  • University degree in Business, Economics or related field; Marketing specialization is a plus  
  • 3-4 years of experience in market intelligence, and research analysis. Experience within the FMCG industry would serve as an advantage. 
  • Excellent written and verbal communication; English proficiency is a must 
  • Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts) 
  • Aptitude for numbers and meticulous 
  • Resourceful problem-solving and collaborative team player 
  • Experience in solution and process automation by leveraging technology 
  • Customer-oriented with good people skills; you will interact with a diverse group of clients 
  • Able to prioritize a varied workload, to manage concurrent deadlines while maintaining

Additional Information

Candidates must be physically located within job country and candidate must be a Country/Region Resident

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

  • Compensation: MYR62600 - MYR131500 - yearly
  • Other facts

    Tech stack
    Market Intelligence,Research Analysis,Communication,MS Excel,PowerPoint,Problem-Solving,Team Player,Customer-Oriented,Data Analysis,Process Automation,Organization,Time Management,Curiosity,Analytical Skills,FMCG Knowledge

    About NielsenIQ

    NielsenIQ (NIQ) is one partner for all your digital measurement and activation needs. Fuel your omnichannel retail strategy with the world's largest consumer intelligence provider.

    Measure your digital performance and track online consumer behavior & casuals. Optimize search performance, activate marketing & e-retail strategies, and optimize your digital shelf.

    One partner. The Full View™.

    Team size: 10,001+ employees
    LinkedIn: Visit
    Industry: Software Development
    Founding Year: 1923

    What you'll do

    • The Manager, Customer Success will serve as the primary contact for Retail Measurement Services clients, advising them on resources and delivering meaningful analyses. They will also manage a team, ensuring timely communication and monitoring service delivery KPIs.

    Ready to join NielsenIQ?

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    Frequently Asked Questions

    What does NielsenIQ pay for a Manager, Customer Success (Analytics & Insights)?

    NielsenIQ offers a competitive compensation package for the Manager, Customer Success (Analytics & Insights) role. The salary range is MYR 63k - 132k per year. Apply through Clera to learn more about the full compensation details.

    What does a Manager, Customer Success (Analytics & Insights) do at NielsenIQ?

    As a Manager, Customer Success (Analytics & Insights) at NielsenIQ, you will: the Manager, Customer Success will serve as the primary contact for Retail Measurement Services clients, advising them on resources and delivering meaningful analyses. They will also manage a team, ensuring timely communication and monitoring service delivery KPIs..

    Why join NielsenIQ as a Manager, Customer Success (Analytics & Insights)?

    NielsenIQ is a leading Software Development company. The Manager, Customer Success (Analytics & Insights) role offers competitive compensation.

    Is the Manager, Customer Success (Analytics & Insights) position at NielsenIQ remote?

    The Manager, Customer Success (Analytics & Insights) position at NielsenIQ is based in Kuala Lumpur, Kuala Lumpur, Malaysia. Contact the company through Clera for specific work arrangement details.

    How do I apply for the Manager, Customer Success (Analytics & Insights) position at NielsenIQ?

    You can apply for the Manager, Customer Success (Analytics & Insights) position at NielsenIQ directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about NielsenIQ on their website.