Responsibilities

Our Homescan Panel Coordinator is heavily involved in a number of key panel management functions for Hong Kong Consumer Panel.

This role is to ensure, in conjunction with other members of the Panel Management team, that the Homescan panels in Hong Kong are equipped to the target panel size and compliant at the target levels. Tasks include:

1. Panelist communications - Creation and maintenance of bulk panel communications, be it digital or physical collaterals, including helpdesk, emails, newsletters, announcements, website admin, redemption follow-up and other reporting.
2. Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited in main and panel expansion.
3. Projects involvement in the setup and deployment of NIQ’s new panel management system as well as adhoc projects relating to the panel itself.
4. Coordinating online surveys - Reviewing and discussing applicability of proposed survey questions for NIQ’s Homescan Panels in line with global survey guidelines. Coordinating with relevant teams from programming department to launching of the surveys.
5. Process improvement - Ensuring accurate, up-to-date documentation on all functions and procedures. Continually look for ways to improve and streamline procedures
6. Overseeing Panel Incentive Program - Ensuring incentive offering is of interest to panellists. Also, monitoring and processing redemption requests for existing panel from acceptance to dispatch of gift item.

Qualifications and Experience

• Bachelor’s Degree or equivalent
• MS Office applications experience
• 2 years working experience in Panel Management / Customer Service
• Strength in understanding and following new procedures
• Strong verbal and written communication skills for both English and Chinese
• Good organisational skills, ability to set priorities and emphasis on accurate record keeping
• Time-management and ability to meet deadlines
• Ability to follow through on tasks and keep track of pending tasks
• Confidence in working with people (eg. internal stakeholders, suppliers, outsource vendors)
• Ability to manage multiple projects at one time
• Ability to work autonomously and as part of a team, within a global company

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion