Job Summary

Performs and provides administrative support services such as scheduling appointments, tests, admissions and procedures as needed. Preparing correspondence and manuscripts, scheduling meetings, maintaining records & files, and conducting special projects as assigned by Physician and Leader.

Job Specific Duties

• Answers and screens calls for Physician(s) and Leader regarding patients, medical results, pharmacy prescriptions, and refills in a professional manner. Takes messages as needed.
• Assists Physician(s) and Leader in filling out credentialing applications, medical license requirements, and current memberships.
• Maintains a log of Physicians’ Continuing Medical Education credits, all associated expenses, and teaching hours. 
• Checks documentation being submitted for Physician's attention to ascertain all relevant data, files, signatures, etc. are included. 
• Coordinates and schedules surgeries, procedures, and diagnostic testing for patients. Obtains authorizations and follow-up on pending requests in order to meet patient needs. 
• Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional documents and/or reports as necessary. 
• Prepares medical reports and/or documents for Leader's or Physician's approval. 
• Makes appointments and maintains calendar, recording such items as medical conferences, rounds, schedules, consultation requests, etc. 
• Acts as liaison between employees, agencies, and other physician practices. 
• Orders medical and office supplies. Responsible for equipment and repairs. 
• Processes all travel applications and makes travel arrangements including hotel reservations. 
• Transcribes letters, memoranda, medical examinations, clinical referrals, case summaries, initial workups, consent forms, laboratory reports and/or research summaries. 
• Prepares PowerPoint presentations for meetings and forums. Prepares and maintains medical records and documents such as abstracts and medical case histories.

Minimum Job Requirements

• 2 years of customer service experience in an office setting or similar environment

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• 2 years of administrative experience and/or physician office experience preferred.
• Bilingual: English/Spanish highly preferred.
• Knowledge of grammar, punctuation, spelling, and business related writing skills.
• Knowledge of medical terminology.
• Knowledge of office equipment and system programs including Microsoft Word, Excel, PowerPoint and Internet.
• Able to organize and compose general business communication for review and signature.
• Ability to represent department/function in a professional, courteous, and efficient manner