So, what’s the role all about?

We are currently looking for a SW QA-UAT Engineer 2 to join our team in Pune. In this position, you will be responsible for delivering a high-quality product to the client, working closely with your QA team lead in a high collaborative cross functional environment.

How will you make an impact?

• Daily client’s change request, client version upgrades, capacity management, system standardization process – 75% Product Testing – 25%

• Responsible for testing through the entire lifecycle of a project, including test case development execution and verification


• Tracking and reporting software defects, along with verifying resolved issues in ticket tracking application


• Follow the current process effectively and provide the process improvement suggestions to enhance testing efficiency and effectiveness


• knowledge on trouble shooting from logs


• Collaborate with team leads to develop effective strategies and test plans


• Provide the team with testing progress and continuous risk assessment during the Testing phase


• Support validation efforts by acquiring evidence during testing phase, as well as generating validation reports at cycle end


• Interact with other team members to incorporate their innovations and vice versa and displays commitment to excellence


• Works on assignments that are routine in nature, requiring limited judgment


• Collaborate communicate with other project teams and support groups to coordinate cross-project initiatives to improve the quality of quicker resolutions

Have you got what it takes? 

• 2+ years in CCaaS in a technical operations environment and terminology


• Should have around a year of experience in manual software testing


• Should have good knowledge of manual testing concepts


• API Testing knowledge


• Knowledge in any Scripting Language


• Open Source SOAPUI/Commercial READY API


• Manual Testing courses / certifications (added advantage)


• Exposure on XML and JSON


• UI Automation tools


• Should have experience in creating test cases with no supervision


• Knowledge about web-based product functionality


• Knowledge of Project Management Process


• Sharp attention to detail and excellent organizational skills


• Passionate, creative, flexible, independent and self-motivated individuals who take initiative and ownership of projects are desired


• Knowledge/Experience on automation tools are added advantage


• Effective communication in English is essential


• Experience in Product Life Cycle Testing Procedures, Standard Manual Testing Procedures and Practices


• Basic SQL knowledge is must


• Should be ready to work under close supervision


• Have interesting technical problems to solve, and awesome people to work with


• Offer competitive monthly compensation


• Take advantage of being "in the cloud" by working remotely occasionally


• Are conveniently located close to shopping malls, restaurants, and transportation

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9235

Reporting into: Group Manager, Engineering

Role Type: Individual Contributor