About this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Project Manager (PM) work with NICE Systems Customers and Internal various stake holders will be responsible for the implementation portion of the client experience including project kickoff’s, design sessions, customer readiness sessions, complete and consistent project status, communication, risk assessments, project documentation, solution implementation, resource management, signoffs and transitions. The PM acts as a proactive and client-centric interface between the client and NICE Systems, and ensures that internal clients, technical staff, and management are kept aware of project status, issues, and escalations. The PM has ultimate accountability for on-time and high-quality project delivery.
How will you make an impact?
Project & Program Delivery
- Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.
- Drive delivery across multiple parallel workstreams
- Manage multiple, parallel projects with Complete accountability - Plan for project contingencies and anticipate variations that may affect resources, successful implementation, and revenue recognition.
- Translate technical inputs into executable project plans
Stakeholder Management
- Act as the single point of contact for project communication
- Coordinate across Engineering & R&D, Cloud Ops / SRE, Automation, DevOps & Security, Support and Customer Success
- Provide clear, concise executive updates and dashboards
Risk, Issue & Dependency Management
- Identify risks early and drive mitigation plans
- Manage production-impacting activities (patching, releases, migrations)
- Ensure proper change-management, approvals, and rollback planning
Governance & Process
- Ensure adherence to Change management, Release and maintenance processes, Security and compliance requirements
- Drive post-mortems, lessons learned, and continuous improvement
Metrics & Reporting
- Track and report on Delivery milestones, Operational readiness, Dependencies and blockers, SLA, uptime, and risk indicators
Have you got what it takes?
- 5+ years as a Cloud / Technical Project Manager
- Proven experience delivering complex cloud programs
- Strong planning, tracking, and execution skills
- Process-oriented and able to meet rigorous documentation requirements
- Working knowledge of: Cloud platforms (AWS/Azure/GCP) / Cloud infrastructure, networking, security basics / DevOps, CI/CD, and SRE concepts
- Ability to manage technical discussions and challenge assumptions
- Excellent written and verbal communication
- Strong stakeholder influence without direct authority
- Confident in executive and customer-facing forums
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9738
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Other facts
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
What you'll do
- The Cloud Project Manager will oversee the implementation portion of the client experience, ensuring effective communication and project status updates. They will manage multiple projects, driving delivery and accountability while coordinating with various stakeholders.
Ready to join NICE?
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