About this role
Customer Service Representative Essential Duties and Responsibilities:
- Able to utilize Service Channel to schedule appointments
- Follow up on past due invoices/accounts receivable
- Monitor email and respond in a time efficient manger
- Data entry
- Resolve customer complaints in a timely manner
- Follow up to ensure any concerns are resolved
- Perform other duties as assigned
Customer Service Representative Skills:
- Able to work in a fast-paced environment
- Proficient computer skills (Outlook, excel, work)
- Proven customer support experience
- Strong attention to detail
- Excellent communication and ability to work under pressure
- High school diploma or equivalent
- Pass background check
Customer Service Benefits Offered:
- Medical
- Dental
- Vision
- PTO
- FSA
- 401k with company match
EEOC Statement:
Servis Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Servis Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Servis Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 734-251-2973.
Monday - Thursday
9:00AM - 5:00PM
Friday
8:30AM - 4:30PM
Other facts
About NFM & J LP
The Facilities Group National (TFG National) is a premier provider of comprehensive facilities management services, delivering unparalleled expertise and service across the United States, Guam, and Puerto Rico. Servicing over 30,000 locations nationwide, we offer a wide range of services, including janitorial, reactive maintenance, landscaping, snow removal, security, and more.
Our extensive network includes 14,000 W-2 employees, 3,500+ independent service providers, and 47 regional support offices, all dedicated to ensuring a seamless and enhanced customer experience. We serve over 20 diverse vertical markets, from retail, education and healthcare to logistics and aviation, leveraging cutting-edge technology to optimize performance and efficiency.
At TFG National, we are committed to helping businesses maintain safe, clean, and efficient environments, allowing them to focus on what they do best. Partner with us to elevate your facility's operations to the highest standard.
What you'll do
- The Customer Service Representative will manage a high call volume, schedule appointments, and provide administrative support to vendors. They will also respond to customer inquiries, escalate issues, and follow up to ensure resolutions.
Ready to join NFM & J LP?
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