About this role
Job Title: Security Branch Manager
Company: United Security Services
Location: Las Vegas
Employment Type: Full-Time
Reports To: Regional Director of Operations
About Us:
United Security delivers integrated security solutions for high-profile businesses, properties, and events. With nearly 100 years of experience, we’re one of the most trusted and established security providers in the country. United Security is proud to offer a competitive salary based on experience, growth and advancement opportunities within the company, and support from an experienced leadership team.
Security Branch Manager - Position Summary
We are seeking a seasoned professional with a natural inclination to deliver consistent service and effectively manage a workforce.
The Security Branch Manager at United Security Services is responsible for leading branch operations, client relationships, and personnel performance across all assigned security accounts. This role ensures strong client communication and regulatory compliance while supporting company growth and retention goals.
This position requires a hands-on leader who understands contract security operations, can manage multiple client sites, and can develop supervisors and officers to perform at a high standard.
Security Branch Manager Responsibilities
Operations & Service Excellence
- Oversee daily operations for all assigned United Security Services accounts
- Ensure all posts are staffed in accordance with post orders, contracts, and client expectations
- Conduct routine and unannounced site inspections to verify performance, professionalism, and compliance
- Ensure accurate and timely completion of all documentation
- Respond to escalated incidents, emergencies, and client concerns
Client Relationship Management
- Maintain regular communication with clients through scheduled meetings and site reviews
- Proactively address client concerns and service issues
- Partner with leadership to support new account transitions and start-ups
Leadership & Personnel Management
- Recruit, hire, onboard, and train security officers and supervisors
- Ensure all employees meet United Security Services training, licensing, and performance requirements
- Coach, mentor, and develop supervisors and field leaders
- Conduct performance evaluations and enforce disciplinary standards as necessary
- Promote a culture of accountability, professionalism, and customer service
Scheduling, Staffing & Overtime Control
- Ensure schedules are created accurately and on time for all accounts
- Manage call-offs, vacancies, and emergency coverage
- Control overtime through proactive staffing strategies and scheduling discipline
- Enforce attendance, punctuality, and uniform standards
Compliance & Risk Management
- Ensure compliance with United Security Services policies, post orders, and client requirements
- Ensure training, certifications, and documentation are current and accurate, while maintaining compliance with state/local licensing and regulatory requirements
- Enforce safety standards
Financial & Administrative Accountability
- Manage labor costs, overtime, and branch budget targets
- Review payroll for accuracy
- Track and report operational KPIs to senior leadership
- Maintain accurate personnel files, schedules, and operational records
Security Branch Manager Qualifications
Required
- Leadership experience in contract security, law enforcement, military, or related field
- Ability to work flexible hours, including nights, weekends, and on-call rotation
- Valid driver’s license and reliable transportation
- Ability to travel between multiple client sites
- Must be able to stand, walk, and conduct site inspections
Preferred
- Prior experience as a Security Branch Manager, Account Manager, or Operations Manager
- Proficient with scheduling systems and reporting tools.
- Proven experience managing multiple sites, teams, or client accounts
- Knowledge of state security licensing and compliance requirements
- Bachelor’s degree or equivalent operational leadership experience
Other facts
About NFM & J LP
The Facilities Group National (TFG National) is a premier provider of comprehensive facilities management services, delivering unparalleled expertise and service across the United States, Guam, and Puerto Rico. Servicing over 30,000 locations nationwide, we offer a wide range of services, including janitorial, reactive maintenance, landscaping, snow removal, security, and more.
Our extensive network includes 14,000 W-2 employees, 3,500+ independent service providers, and 47 regional support offices, all dedicated to ensuring a seamless and enhanced customer experience. We serve over 20 diverse vertical markets, from retail, education and healthcare to logistics and aviation, leveraging cutting-edge technology to optimize performance and efficiency.
At TFG National, we are committed to helping businesses maintain safe, clean, and efficient environments, allowing them to focus on what they do best. Partner with us to elevate your facility's operations to the highest standard.
What you'll do
- The Security Branch Manager is responsible for overseeing daily operations, managing client relationships, and ensuring personnel performance across all assigned security accounts. This includes conducting site inspections, responding to incidents, and maintaining compliance with regulations.
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