POSITION: Linkage Specialist
DEPARTMENT: Pregnant/Parenting Women with Children (PPWC)
SUPERVISOR: Director of PPWC
EMPLOYMENT STATUS: Full-Time
FLSA STATUS: Exempt

POSITION SUMMARY: 

ESSENTIAL DUTIES: 

Qualifications

QUALIFICATIONS AND RESONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a condition of continued employment, you are responsible for obtaining and maintaining all training required to stay in compliance with state licensure rules and regulations.

EDUCATION AND/OR EXPERIENCE: 

• High school diploma or general education degree (GED) required or equivalent experience. 
• Experience with chemical dependency issues preferred.

CERTIFICATION, LICENSES, AND REGISTRATIONS:

• Additional professional certifications and accreditation may be a plus for this position. 
• Must remain current with professional licensing requirements and agency training requirements.
• Current and clean driving record.
• Completes all required Nexus and licensing agency training on time.

Language Skills:

• Ability to read and interpret documents such as provider notes/orders, licensure standards, etc.
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to effectively present information to customers, clients, and team members in one-on-one and small group situations.
• Ability to write routine reports and correspondence.

MATHEMATICAL ABILITY:

• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. 
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve practical problems involving a variety of concrete variables in standardized situations.

SKILLS:

• Willingness to learn new skills as needed to perform job functions.
• Willingness to cross-train with other departments and team members.
• Ability to prioritize work, be detail-oriented, and meet deadlines.
• Ability to perform in a fast-paced environment, manage multiple tasks simultaneously, and function as an integral part of a team with minimal supervision.
• Possess and expresses positive energy.
• Skilled analytics and problem solving.
• Effective time management skills.

QUANTITY AND QUALITY OF WORK:

• Ability to performs assigned duties and responsibilities with neatness, accuracy and a degree of excellence in a timely manner.
• Ability to work to the maximum capacity of all required expectations.

COMPLIANCE:

• Sensitivity and ability to work with people of various races, cultures, and socio-economic levels.
• Ability to complete documentation promptly
• Contribute input, as well as feedback in staff meetings and supervision sessions
• Service clients with core values; integrity, respect, and compassion
• Ability to handle crises and demonstrate skills of de-escalation
• Demonstrate judgment of ability to prioritize cases and various clinical situations
• Function as a liaison for community referral agencies for pregnant and parenting women
• Critical thinking abilities to triage and assess client needs
• Knowledge of opiate dependence, high-risk pregnancy, and post-partum needs, and medication-assisted treatment
• Ability to provide services in line with Nexus’ core values of respect, compassion, and integrity.
• Understanding the impact of trauma on the population served.
• Ability to deliver services in a trauma-responsive manner.
• Sensitivity and ability to work with people of various races, cultures, and socioeconomic levels.
• Knowledge regarding signs and symptoms of withdrawal.
• Ability to perform urinalysis collection following the proper chain of command.
• Ability to manage client behavior, manages crises, and apply conflict resolution skills to situations.
• Knowledge and compliance with dorm, agency, and state policies and procedures.
• Strong written and verbal team communication concerning the client and other relevant issues.
• Safe driving practices.
• Must be knowledgeable about computer systems.  Must be proficient with different software applications including Microsoft Office Suite applications.
• Capability to understand not-for-profit software.
• Understands and adheres to the agency’s compliance plan and code of conduct.
• Respects confidentiality always; follows HIPAA and CFR 42 guidelines for disclosing information.
• Adhere to the agency’s standard policies and procedures.
• Treats all clients, visitors, and co-workers with dignity and respect.
• Good written and verbal communication skills.
• Takes initiative to help the team and is flexible when asked to assist in other areas.
• Consistently demonstrates positive & affirming behaviors when addressing conflict or stressful situations.
• Demonstrates concern for the overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
• Do not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.

TEAMWORK:

• Takes initiative to help the team and is flexible when asked to assist in other areas.
• Consistently demonstrates positive and affirming behaviors even when addressing stressful situations.
• Demonstrates concern for the overall team and understands how actions affect others.
• Shows a positive attitude and contributes to maintaining an enjoyable and productive workplace.
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.
• Provides coverage when other Team Members are out of the facilitate.
• Ability to work both independently and as a member of a team.
• Professionalism, initiative, and personal responsibility.
• Integrity, grace under pressure, and a sense of humor.
• Multi-cultural competence and comfort – ability to work with a diverse team and to work with differences at all levels.

ACCOUNTABILITY:

• Adheres to attendance requirements.
• Utilizes correct procedure for taking time off.
• Attends departmental and staff meetings as required.
• Is accountable and shows pride in work; strives to do more than the minimum required.
• Shows initiative and completes work in a timely and accurate manner.
• Acknowledges mistakes and demonstrates a willingness to learn and correct them.
• Demonstrates passion in all work.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form.
• Ability to solve practical problems involving a variety of concrete variables in standardized situations.
• Ability to perform assigned duties and responsibilities with neatness, accuracy, and a degree of excellence, promptly.
• Ability to work at the maximum capacity of all required expectations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; navigate stairs, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.