Customer Care -Billing Specialist

<div class="content-intro"><h3>&nbsp;</h3> <p class="x_elementtoproof" style="text-align: center;"><strong><span data-olk-copy-source="MessageBody"><span style="font-size: 14pt;">Redefine the future of customer experiences. One conversation at a time.</span><br></span></strong></p> <p class="x_elementtoproof">At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.</p> <p class="x_elementtoproof">Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.</p> <p class="x_elementtoproof">If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.</p> <p class="x_elementtoproof" style="text-align: center;"><span style="font-size: 14pt;"><strong>Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.</strong></span></p> <div>&nbsp;</div> <h3>&nbsp;</h3> <p>&nbsp;</p></div><p><strong>Nextiva is an innovative US software development company</strong> providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels, including UCaaS and SaaS.</p> <p>We are a global team of over 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Guadalajara.&nbsp;</p> <p>Currently, we are hiring <strong>Customer Care Billing Specialist</strong>, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes.&nbsp;</p> <ul> <li>Over 90% of the communication in this role will be in English (verbal &amp; written). Please send us your resume in English when applying</li> <li>This person will be an employee of Nextiva, supporting Nextiva customers&nbsp;</li> <li>This position will be 100% on-site at our Nextiva Guadalajara office.&nbsp; Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: <a href="https://www.instagram.com/nextiva_mexico/">@nextiva_mexico</a>&nbsp;</li> <li>Be sure to check out our rewards &amp; benefits listed below&nbsp;</li> </ul> <p><strong>Main Responsibilities:</strong></p> <ul> <li>Review invoices and create credit memos to customer accounts</li> <li>Assist customers with billing questions and resolve billing issues</li> <li>Issue credits for service/product removals and cancellation</li> <li>Research and respond to customer credit card disputes</li> <li>Maintain detailed logs of customer interactions</li> <li>Answer inbound phone calls and instant messages</li> <li>Support Nextiva’s ticketing system</li> <li>Provide back-up customer support for other positions as needed</li> <li>Create, review and apply incoming payments</li> <li>Process credit applications and set customers up on invoicing</li> <li>Work with internal customers in other departments as needed</li> <li>Research discrepancies and help to settle disputes</li> <li>Order service disconnection (disable) of accounts as necessary</li> <li>Update customer account information to include change of address, payment information or contact information</li> <li>Send customer copies of invoices upon request</li> <li>Participate in Billing System configuration as needed</li> <li>Perform other billing tasks as assigned</li> </ul> <p><strong>Position Requirements:</strong></p> <ul> <li>Experience in customer service roles and call center environment</li> <li>Advanced English (both written and oral)</li> <li>Exceptional Excel Skills and general computer literacy</li> <li>Basic accounting and bookkeeping background</li> <li>Excellent multi-tasking and communication skills</li> <li>Bachelor's degree</li> <li>Ability to work both independently and in a team setting with minimal supervision</li> <li>Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed</li> </ul> <p><strong>Will be a great plus:</strong></p> <ul> <li>Prior experience in Billing or in a customer-facing role</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Nextiva DNA</strong> (Core Competencies)</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Nextiva’s most successful team members share common traits and behaviors:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Drives Results:</strong>&nbsp;Action-oriented with a passion for solving problems. They bring clarity and <strong>simplicity</strong> to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Critical Thinker:</strong> Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, <strong>forward-thinking</strong>, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Right Attitude</strong>: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, <strong>caring</strong> for customers and teams.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Total Rewards</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Health </strong><strong>🍏</strong>- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Insurance </strong><strong>💼</strong>-<strong> </strong>Life Insurance (24 times your monthly salary)</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Work-Life Balance&nbsp;</strong><strong>⚖️</strong><strong> </strong>- Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Financial Security</strong><strong>&nbsp;</strong><strong>💰</strong>-<strong> </strong>Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Wellness&nbsp;</strong><strong>🤸‍</strong>-<strong>&nbsp;</strong>Employee Assistance Program and comprehensive wellness initiatives</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Growth&nbsp;</strong><strong>🌱</strong>-<strong>&nbsp;</strong>Access to ongoing learning and development opportunities and career advancement</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;">At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">#LI-AL1&nbsp; &nbsp;#LI-ONSITE</span></p><div class="content-conclusion"><p></p> <p class="x_elementtoproof"><span data-olk-copy-source="MessageBody">Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.</span></p> <p class="x_elementtoproof">Want to see what life at Nextiva is all about? Connect with us on <u><a href="https://www.instagram.com/nextiva" target="_blank" data-auth="NotApplicable" data-linkindex="5">Instagram</a></u>,&nbsp;<u><a href="https://www.instagram.com/nextivamexico" target="_blank" data-auth="NotApplicable" data-linkindex="6">Instagram MX</a></u>,&nbsp;<u><a href="https://www.youtube.com/user/NextivaOfficial" target="_blank" data-auth="NotApplicable" data-linkindex="7">YouTube</a></u>,&nbsp;<u><a href="https://www.linkedin.com/company/nextiva" target="_blank" data-auth="NotApplicable" data-linkindex="8">LinkedIn</a></u>, and the&nbsp;<u><a href="https://www.nextiva.com/blog/" target="_blank" data-auth="NotApplicable" data-linkindex="9">Nextiva Blog</a></u>.</p> <p></p></div>