Vietnam General Manager

The Vietnam General Manager key responsibilities include setting company goals, monitoring budgets, developing and overseeing productivity goals, ensuring legal compliance, leading global cross-functional efforts, fostering a productive work environment, and maintaining key stakeholder relationships, all while setting region business growth strategies to meet company growth plans.  

DUTIES AND RESPONSIBILITIES:

Strategic Leadership:   

• Developing a strategic framework with U.S. executive leadership and implementing the company's overall strategy for Vietnam, aligning it with global objectives.  
• Spearheading strategic growth, driving commercial success, and ensuring operational excellence within a consumer centric and customer service-oriented framework.  
• The ability to collaboratively develop and implement long-term strategic plans and adapt to diverse market changes.  
• Strong leadership skills, including strategic thinking, decision-making, and the ability to motivate teams.  

Financial Management: 

• Demonstrated expertise in financial management, budget control, business creation, and profitability improvement.  
• Overseeing budgets, managing costs, monitoring financial performance, and driving profitability.  
• Lead cost-saving initiatives to improve margins without compromising product quality. 

Operational Oversight: 

·       Ensuring compliance with FDA and MDR requirements for medical devices and our established ISO13485 quality management policies

• Enforce strict quality control processes to meet customer and regulatory requirements. 

Assist site leadership team in day-to-day operations to ensure efficiency, quality control, and cost-effectiveness across all departments.  

Education 

• Bachelor’s degree (Masters Preferred) in Engineering, Business Administration, or related field or equivalent experience 

Experience 

• 10+ years of proven leadership experience in medical device commercialization, manufacturing, and global supply chain operations. 
• Experience preferred in global commercialization of diversified business models. 
• Strong financial acumen with experience in budgeting, cost control, and P&L management. 
• Proven track record in business creating and growth. 

Team and Talent Management: 

• Leading, mentoring, and developing local teams, fostering a positive work environment, and ensuring proper training.  
• Foster a high-performance culture emphasizing accountability, teamwork, and professional growth. 

Stakeholder Relations and Cultural Adaptation: 

• Building and maintaining strong relationships with key stakeholders, including customers, local authorities, and community partners.  
• Integrating global corporate culture with local Vietnamese practices and fostering a culture of respect and inclusion.  
• Excellent interpersonal and communication skills in English and potentially Vietnamese, with the ability to engage diverse groups.  

Quality Assurance & Compliance: 

• Experience with medical device Product Development and technical teams to enhance product quality, scalability, and consistency 

·       Knowledge with FDA and MDR requirements for medical devices and ISO13485 quality management policies

• Ability to navigate local Vietnamese laws, regulations, and international standards maintaining compliance

COMPETENCIES:

·       Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·       Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·       Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

·       Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

·       Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

·       Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

·       Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

·       Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·       Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·       Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

·       Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan with Company Match
• Paid Time Off, Personal Days, AND Birthday Holiday!
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability

Nextern is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences, and we are committed to fostering an inclusive and diverse workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.