Operations Specialist

<p><strong>Location: Rochester, NY (hybrid)</strong></p> <p>&nbsp;</p> <p>NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.&nbsp;</p> <p>&nbsp;</p> <p>Simply put, wherever you find small businesses, you’ll find NEXT.</p> <p>&nbsp;</p> <p>Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.</p> <p>&nbsp;</p> <p>We’re looking for an Operations Specialist to provide operational support to our internal teams, carriers, and partners; responsible for setup and ongoing maintenance and support of client accounts through the Agency Dashboard, EPIC and report reconciliation. As an Operations Specialist, you’ll maintain a high-level knowledge of the systems supported by NEXT Agency, and ensure timely and accurate problem resolution to create an awesome client experience.</p> <p>&nbsp;</p> <p><strong>What You’ll Do:</strong><span style="font-weight: 400;">&nbsp;</span></p> <ul> <li>Set up new Workers’ Compensation and Disability policies.</li> <li>Utilize multiple computer software applications in conjunction with carrier and bureau web-sites, along with internal systems (e.g., Epic, Zendesk, Agency Dashboard, Salesforce, Docusign, and reports).</li> <li>Place outbound calls and assist with/receive inbound calls for customer support.</li> <li>Maintain accurate recording of all internal and external communication (customers/insured’s, insurance partners, payroll partners, etc.)</li> <li>Provide phenomenal customer service while assisting with policy, payroll, and billing management&nbsp;</li> <li>Timely and accurately address assigned tickets in ZenDesk for customer support.</li> <li>Provide necessary documentation to state and federal insurance agencies as well as our insurance partners.</li> <li>Perform data input, maintain strong prioritization and organizational skills, and professional communications.</li> <li>Maintain strong problem resolution techniques and recommend changes to staff and management.</li> <li>Stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments.</li> <li>Other duties as assigned</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>What We Need:</strong><span style="font-weight: 400;">&nbsp;</span></p> <ul> <li>1+ years of experience working in a customer service environment</li> <li>Excellent verbal, written and interpersonal communication skills&nbsp;</li> <li>Detail-oriented and high level of accuracy&nbsp;</li> <li>Aware of deadlines and dedication to meet them for our clients/partners</li> <li>Must be self-motivator and self-starter&nbsp;</li> <li>Good communicator in a close team environment&nbsp;</li> <li>Positive “can-do” attitude and a desire to contribute to a growing, energetic work environment&nbsp;</li> <li>Strong organizational skills and ability to prioritize workflow&nbsp;</li> <li>Willingness to transition from task to task along with taking on last-minute projects&nbsp;&nbsp;</li> <li>And if you are so lucky to have worked in the insurance industry – it’s viewed as a huge plus!&nbsp;</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <div><em><strong>Note on Fraudulent Recruiting</strong></em></div> <div><em>We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.&nbsp;<br><br>Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain&nbsp;@<a href="http://nextinsurance.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://nextinsurance.com&amp;source=gmail&amp;ust=1755796061189000&amp;usg=AOvVaw3eeG02PMK1DNspyKp4X0te">nextinsurance.com</a>. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.&nbsp;<br><br>If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (<a href="https://consumer.ftc.gov/articles/job-scams" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://consumer.ftc.gov/articles/job-scams&amp;source=gmail&amp;ust=1755796061189000&amp;usg=AOvVaw1o_r1zO1kqa683NzIXmf_Y">https://consumer.ftc.gov/articles/job-scams</a>), or you can contact your local law enforcement agency.&nbsp;</em></div> <div>&nbsp;</div> <div>&nbsp;</div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;">The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.</span></p></div><div class="title">US hourly range for this full-time position: </div><div class="pay-range"><span>$20</span><span class="divider">&mdash;</span><span>$26 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p> <p><em><span style="font-weight: 400;">Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</span></em></p> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. </span></em></p></div>