Job Summary:
As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:
Customer Service
Proactively engage and make a connection with customers.
Asking questions and listening to customers needs.
Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service
Cooperate and build positive inclusive and respectful relationships
Take accountability for your own actions and outcomes.

Organization
Maintaining store appearance.

Sales
Cross-selling products and knowing layout of the store.
Make suggestions to customer on latest trends and current promotions, based on customers individual needs.
Upselling products
Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
Using a Point of Sales system: processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
Completing various forms of paperwork reports and reconciliation

Inventory
Be the keeper of merchandise: complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed
May participate in periodic inventories
Responsible for the security of cash fixed assets and merchandise inventory
Providing direction on assignments including prioritizing projects, tasks, managing merchandise and inventory

Dependability
Adherence to assigned work schedule
Accurate and complete follow through on work assignments

Supervisory Requirements
Provides effective leadership
Demonstrates ability to direct, train and motivate associates
Sets a positive example
Responsible for providing coaching and feedback, timely and professionally
Provide direction, work assignments and training to sales associates
Provide input to Department Manager on associate performance
May open-close locations

Other Duties as assigned

QUALIFICATIONS
Product Knowledge
Moderate level of knowledge of products/merchandise
Provide training/documentation to sales associates on product features

Experience
1-2 years of Retail or relevant work experience
**Required 1 year of lead or supervisory experience

Communication Skills
Strong interpersonal and communication skills.
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to effectively communicate with customers peers and management.
Ability to communicate on the telephone with proper etiquette.

Mathematical Skills
Basic math functions such as addition, subtraction, multiplication and division.
Ability to use a calculator and calculate percentages and ratios.
Must be able to make change in American monetary units.

Reasoning Ability
Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Ability to defuse escalated exchanges and create win-win situation.

PHYSICAL DEMANDS/WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
Vision abilities include close vision, color vision, depth, perception and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50lbs in some departments.
Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS
Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS
 Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

MUST BE A U.S. CITIZEN, IF NOT, MUST HAVE LIVED IN THE U.S. FOR THREE YEARS

GENERAL EXPERIENCE
1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

AND SPECIALIZED EXPERIENCE
1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.