About this role
Job Summary
Coordinates and researches issues to ensure proper accountability of retail merchandise. Works with both Richter and ARMS systems. Administers the PCMS system and resolves frustrated freight problems. NEX POC for Richter policies and procedures
Duties and Responsibilities
- Administers the Exchange Price Change Management System. Generates and distributes daily price changes worksheets for assigned locations. Enters price changes into PCMS system. Tracks store action items and ensures stores complete required action to adjust prices. Prepares regular reports indicating detailed impact of price changes by location.
- Creates Merchandise Transfers documenting movement of merchandise into NEX and between NEX locations. Ensures merchandise is "booked" to proper location. Researches and accounts for all outstanding transfers.
- Coordinates merchandise payment issues with local vendors and NEXCOM Corporate Accounting Center (CAC). Forwards receiving memos and invoices for locally delivered merchandise to CAC for payment. Researches overdue invoices; ensuring delivery, receiving, and invoice documents are in order.
- Researches and resolves frustrated freight issues. Identifies and receives frustrated freight (merchandise received, but not ordered or authorized for sale). Coordinates disposition with NEXCOM Code M. Obtains return authorization from vendors for chargeback, moves to store inventory for sale, etc. Coordinates with vendors to ensure receipt/delivery of authorized merchandise to reduce frustrated freight problems.
- Creates and receives ARMS RGRS (services, uniforms). Creates, distributes, and tracks ARMS Retail Price Changes.
- As required prints and distributes a variety of daily ISP reports. - Maintains currency with latest Richter procedures and requirements. Act as store resource for Richter questions, procedures, etc. May administer Richter access codes.
- Maintains a variety of records, files and logs related to retail inventory. Coordinates work with sales floor associates and NEXCOM accounting, procurement, and distribution personnel.
- Prepares and distributes a variety of records and correspondence.
- Performs other related duties as assigned.
Qualifications
GENERAL EXPERIENCE: 1 year progressively responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position.
AND SPECIALIZED EXPERIENCE: 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1/2 year academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year specialized.
Other facts
About NEXCOM
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe. The command’s mission is to provide quality goods and services at a savings and support Navy quality of life programs for active duty military, retirees, reservists, veterans, Department of Defense civilians and families. The NEXCOM Enterprise is a non-appropriated fund instrumentality (NAFI) of the Department of Defense and the Department of the Navy. Therefore, most of NEXCOM’s expenses are paid with its earnings and not taxpayer dollars.
About Our Business Lines:
NEXCOM’s six business lines are: Navy Exchange (NEX), Ship Store Program, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO), Navy Clothing and Textile Research Facility (NCTRF) and NEXCOM Hospitality Group (NHG). Each business line provides the necessary support for the Navy’s warfighters and military families to remain ready and resilient.
As a Navy command, NEXCOM contributes to mission readiness by providing quality of life services to patrons no matter where they are stationed around the world.
Endless Opportunity:
While NEXCOM has different business lines, the majority of our employees work for NEX retail locations, Navy Hotel's or at NEXCOM’s Headquarters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work.
We welcome applicants from both the civilian and armed services communities. Please visit us at NEXCOMjobs.org to learn more about our enterprise and view the myriad of jobs available around the world!
What you'll do
- The Retail Operations Clerk coordinates and researches issues related to retail merchandise accountability and administers the PCMS system. Key duties include managing price changes, merchandise transfers, and resolving freight issues.
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