About this role
Job Summary:
- As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
CUSTOMER SERVICE
- Proactively engage and make a connection with customers.
- Asking questions and listening to customer s needs.
- Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
- Provide premier customer service.
- Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
ORGANIZATION
- Maintaining store appearance.
SALES
- Cross-selling products and knowing layout of the store.
- Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
- Upselling products.
- Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
- Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
- Completing various forms of paperwork reports and reconciliation
INVENTORY
- Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories
DEPENDABILITY
- Adherence to assigned work schedule. Accurate and complete follow through on work assignments
- Other Duties as assigned
QUALIFICATIONS PRODUCT KNOWLEDGE
- Basic knowledge of products merchandise
EXPERIENCE
- Retail experience preferred but not required
COMMUNICATION SKILLS
- Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.
MATHETMATICAL SKILLS
- Basic math functions such as addition subtraction multiplication and division.
REASONING ABILITY
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
PHYSICAL DEMANDS WORK ENVIRONMENT
- This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
OTHER SKILLS
- Enthusiastic friendly and energetic with a desire to provide outstanding service.
WORK HOURS
- Available to work a variety of hours which may include early mornings evenings weekends and holidays
No experience required. High school graduate or equivalent preferred.
Other facts
About NEXCOM
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe. The command’s mission is to provide quality goods and services at a savings and support Navy quality of life programs for active duty military, retirees, reservists, veterans, Department of Defense civilians and families. The NEXCOM Enterprise is a non-appropriated fund instrumentality (NAFI) of the Department of Defense and the Department of the Navy. Therefore, most of NEXCOM’s expenses are paid with its earnings and not taxpayer dollars.
About Our Business Lines:
NEXCOM’s six business lines are: Navy Exchange (NEX), Ship Store Program, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO), Navy Clothing and Textile Research Facility (NCTRF) and NEXCOM Hospitality Group (NHG). Each business line provides the necessary support for the Navy’s warfighters and military families to remain ready and resilient.
As a Navy command, NEXCOM contributes to mission readiness by providing quality of life services to patrons no matter where they are stationed around the world.
Endless Opportunity:
While NEXCOM has different business lines, the majority of our employees work for NEX retail locations, Navy Hotel's or at NEXCOM’s Headquarters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work.
We welcome applicants from both the civilian and armed services communities. Please visit us at NEXCOMjobs.org to learn more about our enterprise and view the myriad of jobs available around the world!
What you'll do
- The sales associate will engage with customers, assist them in recognizing their needs, and provide premier customer service. They will also maintain store appearance, manage inventory, and process transactions using a Point-of-Sales system.
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