NY
Case Manager (Bilingual)
full-time•New York•$0k - $0k
About this role
Company Description
About NYPCC
New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve.
In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact.
Why Work at NYPCC:
- We Pay Down Student Loans
- Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- Annual Rate Increases
- 403B Retirement Plan with Match!
- Continuing Education Opportunities Available
- Amazing Workplace Culture
- NYPCC Health and Wellness Events
Job Description
The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency.
Responsibilities:
- Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
- Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
- Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
- Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
- Perform other duties as assigned by Supervisor.
Qualifications
- Bilingual; fluent in English and Spanish
- Associate degree in a related field
- 1 year of experience working in a social service or mental health setting is a plus
- 1 year of experience using an EHR system
- MUST have experience working in a very fast paced environment
- MUST be able to follow workflows and multi-task during the course of the day
- MUST be detailed oriented
- Exceptional customer service and communication skills
- Excellent organizational and time management skills
- Problem-solving skills is vital
- and the ability to multi-task with attention to detail
- Ability to work independently and as a team
- Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
- Able to work well in a fast-paced environment
- Passionate about NYPCC’s mission and values
Additional Information
Salary: $21.00 - $23.00 per hour
Compensation commensurate with experience and qualifications.
NYPCC is an Equal Opportunity Employer
What you'll do
- The Bilingual Case Manager will facilitate a high-volume mental health intake process, managing referrals and scheduling appointments. They will also verify Medicaid eligibility and assist in client and therapist matching to ensure continuity of care.
About New York Psychotherapy and Counseling Center
OUR MISSION
NYPCC’s mission is to improve the quality of lives for individuals with behavioral and emotional challenges by providing exceptional mental health services using the most up-to-date, evidence-based practices helping our clients to become more active and productive members of the community.
OUR VALUES
The values upon which NYPCC was founded are that everyone, no matter their age, race, or socioeconomic status, is entitled to the best possible mental health treatment in a state of the art environment by culturally sensitive and well-trained mental health professionals.
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Frequently Asked Questions
What does New York Psychotherapy and Counseling Center pay for a Case Manager (Bilingual)?
New York Psychotherapy and Counseling Center offers a competitive compensation package for the Case Manager (Bilingual) role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Case Manager (Bilingual) do at New York Psychotherapy and Counseling Center?
As a Case Manager (Bilingual) at New York Psychotherapy and Counseling Center, you will: the Bilingual Case Manager will facilitate a high-volume mental health intake process, managing referrals and scheduling appointments. They will also verify Medicaid eligibility and assist in client and therapist matching to ensure continuity of care..
Is the Case Manager (Bilingual) position at New York Psychotherapy and Counseling Center remote?
The Case Manager (Bilingual) position at New York Psychotherapy and Counseling Center is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Case Manager (Bilingual) position at New York Psychotherapy and Counseling Center?
You can apply for the Case Manager (Bilingual) position at New York Psychotherapy and Counseling Centerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.