Summary
About this role
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!MAJOR ACCOUNTABILITIES:
Drive and motivate your team to achieve individual and store targets
Lead by example on the shop floor and back of house
Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
Manage the execution of the retail game changer in your store
Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
Co-ordinates rota and store scheduling
Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
Accountable for maintaining health, safety and environmental standards in store
Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
Deals with enquiries and an escalation route for customer complaints
Proactively share internal and external feedback to Senior Management
Perform any other duties as required from Senior Management
REQUIREMENTS FOR SUCCESS:
Team Player
Proven people management and leadership experience
Previous retail experience desirable
Demonstrate customer service skills
Knowledge of loss prevention procedures
A passion for retail and achieving sales targets, with high knowledge of retail KPIs
Desire to learn
Ability to perform basic maths and general retail operational processes
Knowledge of POS register systems
Excellent attention to detail
Effective communication skills
Fluent in English
Knowledge of the retail market/consumer trends
Comfortable with being remotely managed
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Other facts
About New Balance
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
What you'll do
- The Retail Store Manager is responsible for driving team performance to achieve store targets and ensuring customer satisfaction through effective service. They will also manage store operations, including HR functions and adherence to company policies.
Ready to join New Balance?
Take the next step in your career journey