Summary
About this role
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
New Balance are offering a 1 year paid Internship to an undergraduate student, currently in penultimate year of study, with a desire to follow a career in IT. This is an exciting opportunity to learn about daily operations of the EMEA IT department and the wider business, experiencing hands-on hardware and software-based support to associates across EMEA, collaborating with the wider IT teams and a multitude of IT vendors, and supporting key IT Infrastructure projects. Travel opportunities to visit other sites across region, including manufacturing facility in Flimby, Cumbria to see behind the scenes of its IT operation. Training and support will be provided throughout, and you will gain a broad knowledge of a global business.
MAJOR ACCOUNTABILITIES:
Provide 1st line support for IT Service Requests onsite and remotely to associates across EMEA region, using ITSM (Freshservice) platform for ticket handling.
Escalate Service Request tickets to application and technical teams where needed. Partner with wider IT Support teams to identify resolution and technical/process improvements.
Provide associates with hands-on training for IT systems and resolve ongoing issues. Publish IT comms and user guides related to technology platforms where vital.
Maintain audio/visual equipment in corporate offices and provide support/training to users.
Assist with new associates IT onboarding to ensure IT requirements (hardware, software and access) are setup by start date. Connect with hiring managers to provide updates and conduct IT induction sessions to new associates.
Review IT documentation and Standard Operating Procedures required for IT projects and support.
Support wider EMEA IT Infrastructure Team with ongoing projects. Participate in an Agile team.
Collaborate with Procurement teams to maintain and order stock of IT equipment onsite.
REQUIREMENTS FOR SUCCESS:
Studying a degree in a relevant subject, for example, Information Technology or similar.
Understanding of Microsoft Windows and Office 365 Suite.
Problem-solving ability and pro-active approach.
Interest in IT and new emerging technologies.
Good Customer focus (User Experience) with effective communication methods.
Excellent written and spoken English.
Strong attention to detail.
Strong organisation & Time Management skills.
Self-motivated, ability to work as part of a team or alone. Great teammate.
Must be able to provide the right to work in the UK.
BENEFITS:
Holidays – 25 days (prorated in first year)
Pension – 6.5% company contribution, 3% individual contribution
Life assurance – 4 times annual salary
On Site Gym
Employee Discount
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
DEADLINE TO APPLY: 2nd of February 2026
To see more of our internship opportunities, please visit our careers page at https://jobs.newbalance.com/global/en
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Other facts
About New Balance
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
What you'll do
- The intern will provide 1st line support for IT service requests and assist with IT onboarding for new associates. They will also collaborate with IT teams and support ongoing IT infrastructure projects.
Ready to join New Balance?
Take the next step in your career journey